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Custom Color Set
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66,754 Verified Client Reviews |
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Greatest color!First-time esalon user, and I could not be more pleased! The shade was fantastic, and super natural looking! 0 of 0 people found this review helpful. Did you? |
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Color and feedbackI was not sure about doing this at home. After first color, I liked the results. Then as I have identified some challenges, they have 'tweaked' the process in the same way my salon did. Add a minute here, etc. The cost savings are great and I am getting more proficient and my color is what I want it to be. 0 of 0 people found this review helpful. Did you? |
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Touch upI love the color you guys mix for me. It's great. My only issue with my last shipment is that it was only one bottle & with my hair length that's not gonna cut it. Thank you so much though for a great & timely product & service. 0 of 0 people found this review helpful. Did you? |
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The BestI have colored my hair for 52 years and never found the right product....until this one. The color was so spot on and the softness of my hair is hard to believe. Every time I colored before it looked and felt like straw almost immediately. I am now 6 weeks out from using it for the first time and it still looks and feels great. Excellent product. 0 of 0 people found this review helpful. Did you? |
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I liked it it just came out a little darker than i expectedI followed the directions to the letter. I like it but it is a little dark. Will order again though 0 of 0 people found this review helpful. Did you? |
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Wasn't the color I wantedI don't what went wrong but it was a lot darker then then light blonde. Maybe they read light brown because that's the color I ended up with. Otherwise, my hair was more health and shiny. Was happy with that. Now I'm turning gray and decided to try once again to give this a go. Hopefully they will get the BLONDE color correct. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I'm Cancelling the ServiceDoes not hold color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Help!!!Concerned that grey @ both temples not colored, I had requested the color to be lighter to kind of blend in with any uncolored Grey's, and was told next order my color will go lighter. Keeping fingers crossed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
UnhappyReceived in a box & the bottle leaked open. It was all over in the box. The box got dyed with my hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We're sorry to hear that your order arrived damaged. We are currently processing a complimentary replacement order for you and have reached out with further details. |
I love eSalon hair colorI love eSalon hair color it's everything they say they are step by step directions your own personal colorist the tools you need it's great no complaints from me I've told all my friends about eSalon. 0 of 0 people found this review helpful. Did you? |