|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
BadI was so excited to try this I’ve been blond for four years and I thought this would be great to colour my hair but it’s brown now and didn’t colour my grey I am so disappointed will never buy again! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Light SetUsed the Light Set exactly as directed and there was no change in my hair color. Very disappointing. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCynthia - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
UnsatisfactoryColour was great when first applied but then it only lasted a couple showers and it was suppose to be the permanent one 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAndrea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Same problemI thought esalon could help but no I have the same problem with other box hair dyes out there but worse coz it made my hair even darker. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Trying to get the color rightIt's still darker than I would like... still pretty.. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hair color by mail? Don't hold your breath.Entering week 3 since I ordered my first hair coloring kit from ESalon, and no sign of delivery from the USPS. I'm canceling...I'll go back to picking and purchasing my own hair color from a store, since the USPS has become completely unreliable. It's a shame ESalon can't use other carriers--UPS seems to be delivering fine these days..... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJo - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation right away!. Keep an eye on your inbox for more details. |
Still too drabEasy enough to do, and nice and shiny, but I'm still getting mousy hair without enough red/copper.And it says 100% happy or your money back, but how do i complain, there are no contact details! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJan K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantedI followed the steps and my hair looks fine, but it is far from the blonde/light beige I picked from the pictures. It’s way darker then the sample picture implied. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTiffany - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Mahogany blendGave one star for texture as it has made my hair softer and thicker looking. I wanted violet mahogany but was sent a brown mahogany blend. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGail M.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy with colorPlease cancel this I can not deal with coloring my hair 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLynne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |