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Custom Color Set
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66,772 Verified Client Reviews |
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Did not cover the grayI do not want to use your product anymore. It did not cover the gray, was not the correct color and for the price I can pick up the color and look at it myself. DO NOT SEND ME ANYMORE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKauline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too darkThe color was too dark and ashey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you for giving us your feedback! After reviewing your account, I can see a colorist is getting in touch with you regarding a reformulation. Please let us know if there is anything else we can do. |
Used to work betterIt doesn't cover all the gray like it used to :(. I use it like it says, but I still see gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
A little too redThe first application of the custom color turned out ok. It was a little darker and more on the redder side than I prefer, but it looked ok. This last time I followed the instructions exactly and my roots are redder and lighter than the rest of my hair and it looks awful! I'll be wearing my hair up for a while until it's safe to try and color them again and now I'm going to have to go to a salon to fix this mess! Very unhappy with the results this time around. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DISOPOINTEDIWAS LOOKING FORWARD TO HAVING MY HAIR DIFFERENT I WAS VERY DISSOPOINTED WITH THIS PRODUCT MY COLOUR DID NOT CHANGE TOOK ABSOLUTLY AGES TO WASH OUT IT WENT LIKE THICK CLAY IN MY HAIR I WAS VERY UPSET HAD TO RINCE FOR AGES BEFORE IT STOP FEELING STICKY I WOULD LIKE TO CANCEL MY NEXT ORDER AS I CANT GO THROU THAT AGAIN TO MUCH STRESS THE ONLY THING I CAN SAY IT COVERS WELL BUT DID NOT CHANGE MY COLOUR AND THIS IS WHAT I WANTED FOR 0 of 0 people found this review helpful. Did you? |
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Custom colorClose to my natural color. Great. 0 of 0 people found this review helpful. Did you? |
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Soft and variegatedLove. My new color, without changing the texture of my hair. 0 of 0 people found this review helpful. Did you? |
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Perfect ColorI loved my hair color-it was perfect and easy to do. 0 of 0 people found this review helpful. Did you? |
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HelloI love my color!!! 0 of 0 people found this review helpful. Did you? |
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eSalon could not be easierI am completely satisfied with my colour, the product, the ease of use, and my hair feels absolutely wonderful! 0 of 0 people found this review helpful. Did you? |