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Custom Color Set
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66,516 Verified Client Reviews |
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Too darkWay too dark color. My hair isn’t any form of blonde. It’s a shit brown. Now I have to spend more money to go to a salon to correct this mess. I want my money back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
StrawberryI my color is strawberry blonde and I want itbetween light blond an very light blonde. I follow direction and it still comes out strawberry blonde. I can buy platinum blonde from walmart for 7 dollars and the color is fine. This is the 3rd time from you and it is still too much red hue for my taste. I need this corrected or cancel my subscription.you say satisfaction guarantee and I am not satisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Overall I like it.The coverage is great, it covered all my grey hairs and is lasting. The color is pretty but a smidge lighter than my current color. The feel of my hair post dying isn’t great. It’s dried out and crusty. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrista - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Just okThe colour washed out after 2 washes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wasn’t happyWas not what I had requested... wanted ash blonde without yellow or gold in it... my hair was definitely golden blonde... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AwfulWell my hair has not changed colour at the top and has just turned grey at the bottom. Waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
did nothingI received my color, follow the directions exactly. After 30 minutes, I washed it out and nothing. Absolutely no color deposited on my hair. I am so disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWhitney- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Cancel SubscriptionI didn't order second set! But yet have been charged! If this didn't happen I would have maybe considered reordering! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleHad to get to a professional salon cost me 3oo to fix my hair and I have to go in one more time. I was told hair color given is for older woman to cover grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCasey- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Please just go to the salonI have a hard time believing eSalon personalizes dye mixtures. I specifically detailed what I did not want from this dye and what I got was exactly that. The color didn't look like what I chose, and it was uneven on the roots and length. Don't use this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |