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Custom Color Set
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66,516 Verified Client Reviews |
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Waste of moneyCompletely awful colour... made my hair go orange. I've wasted so much money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Maybe its my hairI didn't really like the color they made for me, the roots were lighter than the rest of my hair for some reason. I'm not sure as to why the color wasn't as vibrant. It really looked dull and boring. The roots which was the darker of the two colors had almost a different color profile. It really looked like a messed-up box dye. I've colored my own hair many times before, and I didn't find this any better than my typical trip to sallys. I will be giving it one more try though, because it still may have been a user error. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It didn’t work...I did everything the instruction said, but after everything was done, my grey roots were still grey! Don’t know what happened, it didn’t work this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLing - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
So red!The color I received was so red it was brick red. I have dark brown and went with my original color. I was asked if I like red hue in which I do where it’s slight. Adding the developer and watching it turn red freaked me out but I thought well this is a different company. So I went ahead and tried it out and my goodness my hair turned super red. I hate leaving bad reviews but this was just way out there in color that I was not expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiyako - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not the colour i wanted and bad customer supportI wanted to turn my highlighted hair back to my natural dark blonde and as such selected dark blonde from the hair colour palette. The colourist called me and suggested that she added some copper and gold to the colour to make me a strawberry blonde, I told her in no way did I want to be that colour as I have natural red hints in my hair and didn't want to bring them out. So she agreed and suggested to just add some gold to not make the colour too ashy. The colour looks terrible, i'm now a copper/blonde and just happy that it's lockdown and don't have to see anyone. I would not suggest using esalon over a highstreet purchased colour or even better go to a hairdresser. What has made it even worse is that i tried to complain through the online chat which directed me to send and email, and i did this 9 days ago and no one has got back to me. There is no contact information on the site and it feels like they just don't care once they have your money and sent your colour out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour communicationI wanted highlights and received a root colour , in explanation I was told that they thought I wanted to get rid of my highlights . My hair now is darker than before . I am disappointed . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMoira C. - We appreciate your feedback here at eSalon! We really apologize for the confusion with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedThis was the first time I adjusted my color and went from medium brown to "light brown". Although I am happy with the color, it didn't seem to cover my grey hair even though I left it on the same amount of time. I will have to now order my next color sooner as to try to get more coverage. Any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not as good as expected...The service to get my colour organised and sent out to me was fantastic and all done much faster than I expected. However, one of my concerns was stubborn greys that weren't being covered by the supermarket brands. The colour match was great, but sadly, despite following the application instructions, most of my stubborn greys still remain. It is also a very messy and fiddly experience (that I may have gotten better with practice over time) - having applied home hair colours for years, I struggled to apply it in the way suggested, and the final colour rinse step absolutely covered my bathroom in the colour (I am still finding it to clear up today). Overall, not a bad product at all, but for the price vs the result, I shall stick to the supermarket brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGemma R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I no longer want to be part of eSalon. It is too expensive for me.Please cancel any further orders, I will not accept them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoseph - We’re truly sorry that our color did not meet your expectations for the cost. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
I requested a change to my color, butI requested a change to my color, but when I received it... no change! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |