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Custom Color Set
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66,772 Verified Client Reviews |
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Not what i expectedAfter hours of agonizing and tweaking Didn't look like anything I asked. Blaugh. Likely won't order from this sight again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
So disappointed!Bummer! Why is this color 70% light brown when I clearly wanted mostly copper in my last order? That shade was perfect. I can't apply this! And the real bummer is that I am scheduled to have new head shots done for my job next week. Now I will have to purchase more color from a retailer here to get it the shade that I want. I am bummed. Sorry folks. You were doing so well! What happened?? Thanks & let me know. -Robin 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Does not cover grayI put in my profile that I need to cover gray, yet was provided the demi-permanent color. When I said it only covered for a week (two washes) I was told I should be using the permanent to cover gray. So, if I put that that was my goal, why was I advised and provided the wrong product? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHilary - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Tinted LoveI have long hair, & have only used it twice, but it appears to add a shine which enhances my color. Not at the roots, but rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Great!!!Best color ever, doesn't destroy your hair 0 of 0 people found this review helpful. Did you? |
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Salon QualityThis hair color is the best I have ever used on my hair. My own stylist asked me about it and was amazed that I had done it myself. She said the color was fantastic and looked like I had it done professionally. 0 of 0 people found this review helpful. Did you? |
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absolutely stunning!I can't believe how well this product worked for me! The texture, coverage and health of my hair is as exceptional as the unique service e salon provides. Thank you for the personalized service and product. Your team is doing a fabulous job! 0 of 0 people found this review helpful. Did you? |
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Perfect Color Every TimeI don't have to do anything but send a request for an update and eSalon does all the work for me. They even send suggestions to me on how we might switch up things when I incorrectly chose something! ESalon is the BEST! 0 of 0 people found this review helpful. Did you? |
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Love my colorI love the color that was made especially for me. No guessing if I made the right decision when picking out hair color. 0 of 0 people found this review helpful. Did you? |
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AwesomeLove my hair color, product is great!! 0 of 0 people found this review helpful. Did you? |