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Custom Color Set
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66,516 Verified Client Reviews |
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Miles away from the colour I choseIf I were able to give no stars I would. The colour was the complete opposite to what I ordered. I filled in the hair quiz and picked the colour from the suggestions. I’ve always gone for bright copper colours but this didn’t even have a hint of copper. It was a dark red colour with almost no copper colour at all. I included pictures of my hair. Picked the desired colour out of the options best for me and included that I was looking for a bright copper. I’ve never had a copper dye so far away from this. In fact I’ve never opted for a copper colour and has it turn out a deep red....not copper, red. Extremely disappointed. The colour mixed for my roots was terrible. It left my roots a medium brown which created the look of regrowth immediately after colouring. I’ve had better box dyes. In fact I had to buy a box dye to try and correct this awful red colour which I would never put on my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Really unhappyThe idea is great but in my case it was poorly executed. The box and products are a lovely deign, the instructions are clear and thorough. However my colour is so dark (black!) from the desired outcome. I selected golden mahogany from the dark brown range and it’s practically black. I’ve had so many comments (and I said comments because none of them are compliments!) about how dark the colour is. I’ve used colour stripping shampoos to try and reverse some of the damage but no success. Unfortunately I won’t recommend and I’ll be sticking to my usual brand of DIY at home hairdye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI asked for a darker shade. Product supplied was just the same result as previous time. Very unhappy with product-complete waste of time and money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeta H. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour dull after 2 washesCopper pop initially which dulled to a mellow red brown. Slightly disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Underwhelming, colour did not takePackage arrived, lovely presentation and I like the personalisation and layout, everything you could need was in the box. I was sent a root colour and an ends colour, as I haven’t coloured my hair for a while I was looking forward to a top up (copper colour). Product mixed well and was a good consistency, easy to apply, but the smell / product made my eyes water, strongest smelling dye I’ve ever used (and I’ve used a lot of different colours over the years!) Having a separate dye for roots and ends makes sense and wasn’t a problem to apply 2 separate bottles. Before rinsing out it advised to mix the last of the dye with water and apply all over, and massage in for 2-3 minutes....do not do this in a room that doesn’t have wipe clean walls! The results were unfortunately very underwhelming, I was anticipating a rich, vibrant, full copper colour, the roots have covered well, greys are gone, but the mids-ends haven’t really changed. In fact I’d say there is less colour than there was prior to dying it which I don’t understand at all. I separated into small sections and fully saturated the hair and worked the colour in, left it for the full amount of time, but my hair did not take on any of the colour. I do not recommend this colour, will be going back to regular box dyes, was not worth the money of effort sadly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Damaged/leaking bottleThe developer bottle had a small crack causing a minor leak in the packaging. I went ahead and colored my hair only to struggle with a very strong odor. I followed the instructions to the T but, when I started the last step the odor was so strong it made my eyes start burning. I do have to say the color is beautiful and more than I expected. Unfortunately my hair ended having a lot of static to it. I don’t feel that I will be using this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Very unhappy with itAlthough this did leave my hair feeling healthier than most dyes, I was very unhappy with the color. It looks nothing like what I wanted. Whoever I talked to said the color I originally picked would be too dark so I went down a shade but when I got it it ended up being too light. I can’t see the purple tint at all, even in the sun, and the roots don’t match well with the ends even though I followed the instructions. It actually seemed to lighten my hair at the roots with an ugly red color. I do not wish to continue with the subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Better results with a $5 drug store boxThought I'd give this a try with its great reviews. Did not live up to the hype - at all! I followed the instructions and now have black hair in the front, and my old color in the back. Darkest Brown is not what happened. How it processed only half of my hair, I have no idea, but I look like an idiot and now have to pay more to fix it. Save your money. Buy a box at the local drug store, or if you want to pay for a "better" product, fork out the big bucks and go to the salon where they actually know what they are doing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great kit, completely different colourKit is great, enough dye, the brush, two pairs of gloves, personalised- excellent. However, I asked for dark golden blonde and got dark chocolate brown which is flat and now looks like a wig. I had high hopes but disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJess R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Color does not cover gray/whiteI have tried 3 times with their product to cover grays. It does less than a drugstore box of color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |