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Custom Color Set
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66,736 Verified Client Reviews |
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Long LastingIt was a great color and left my hair soft and strong. The coverage of my stubborn grays was exceptional! 0 of 0 people found this review helpful. Did you? |
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Finally perfectAfter three tries, we got the color perfect. 0 of 0 people found this review helpful. Did you? |
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Love my new color!My personal colorist was able to formulate the perfect color for me. Thank you it's just what I had wanted and covered my gray hair, no problem... 0 of 0 people found this review helpful. Did you? |
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Good color for hombre lookHi it was a good color for my hombre look But I no longer have a hombre look. Yes is was great color 0 of 0 people found this review helpful. Did you? |
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Hair colorI really enjoyed it. Wouldn't mind it being a little darker with a little more violet. 0 of 0 people found this review helpful. Did you? |
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Love The ColorI love the color and many friends have commented on how good and natural it looks. I do not like that when you first use it it leaves your hair greasy. It takes me three washes to get it out. 0 of 0 people found this review helpful. Did you? |
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Didn't lastI am in my third order. The color is good but it does not give 100% coverage and does not last longer than three weeks, if that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize that your most recent orders did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not what i expectedAfter hours of agonizing and tweaking Didn't look like anything I asked. Blaugh. Likely won't order from this sight again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
So disappointed!Bummer! Why is this color 70% light brown when I clearly wanted mostly copper in my last order? That shade was perfect. I can't apply this! And the real bummer is that I am scheduled to have new head shots done for my job next week. Now I will have to purchase more color from a retailer here to get it the shade that I want. I am bummed. Sorry folks. You were doing so well! What happened?? Thanks & let me know. -Robin 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Does not cover grayI put in my profile that I need to cover gray, yet was provided the demi-permanent color. When I said it only covered for a week (two washes) I was told I should be using the permanent to cover gray. So, if I put that that was my goal, why was I advised and provided the wrong product? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHilary - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |