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Custom Color Set
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66,516 Verified Client Reviews |
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Easy directions and overall applicationI have stubborns grays, so I have a few that resisted the root coverage, despite starting the area first and leaving the product in for an extended amount of time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AccountPlease cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn T. - Vielen Dank für Ihr Feedback. Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
RootsWas really careful putting it on but root's are coming through after 2weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Minimum grey coverage. And patchyMinimum grey coverage. Patchy. I asked for a colour every 4 weeks. First order I paid £9 for, I received a roots and a length bottles so 2 bottles of colour formula. Having asked for it every 4 weeks I expected the same. Second order was £25.99 I received 1 bottle of length refresher. So what about my grey roots this month I’m suppose to just leave them?? Truely not worth it for a bottle with your name on the front 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela T. - Thank you for reaching out! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! Also, I would like to inform you that there are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color did not stay in hairThe color for my second fill did not even stay in my hair. After one wash my roots are almost basically bare and the rest is spotting. Not very happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color but not long enoughThe color was beautiful but the only thing I can say negative about is that it doesn’t last long. I color my hair 10 days ago and you can already see my grays very noticeable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYadira - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Verdict still out/ I still have hope in trying.I would like my color to be more vibrant. The end color that was meant to add a variant did not at all. I did not see the difference in color at all for my ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
GreyI’ve tried this twice now in the last couple months and each time the grey comes back to fast. I did my hair on the 12th and washed my hair once and already the grey is coming back quickly. Yea I’ve been grey since I was 12 but when I buy a box hair colors it lasts me Weeks. I’ve colored my hair twice since Early Jan and if I did a box I wouldn’t be doing it for a few more weeks. No happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
False advertisingI am very upset with the product and I demand a full refund along with the $30 that was stolen from my PayPal account. Cancel everything under my name 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No impresionado - AgainDespués de leer las críticas, supongo que esperaba demasiado. Sin cubrir mis grises (solo tengo unos pocos y todavía están aquí) y no muy contento con el resultado sobre el color (lo que elijo y lo que obtuve). Probablemente también debería elegir otro color, pero de todos modos pensé que tendría una recomendación de los expertos. No estoy seguro de dar otra oportunidad o no. **** After the first review eSalon offered to review my colour to make sure was according what i wanted. I asked a lighter colour (more kind of dark blonde than the copper i had the first time). They sent me the same colour i had the first time. Really disappointed. I spent all the bottle and it didn't cover my grays properly. It's a shame because i really liked the idea of the format of the service they meant to offer but evidently useless to me. 0 of 0 people found this review helpful. Did you? |