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Custom Color Set
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66,772 Verified Client Reviews |
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REDThis last shipment of hair color turned my roots red, the rest of the hair was dark brown. I had to go to a hair Salon to have it fixed, which cost me $50!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Too darkI really want to lighten my color to a light/medium brown. What is the best way to proceed? 0 of 0 people found this review helpful. Did you? |
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Dried Out My HairThe color was correct, but the product really dried out my hair. I have been using conditioner to try and revive it, but it remains dull and stiff. I can't really use this product on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit in accordance with our Satisfaction Guarantee. We have e-mailed you instructions on how to not have this stiffness issue happen in the future. Again, we apologize that you were unhappy with your experience. |
not for meI'll bet this works for most but for me I am so tentative about it that I just can't get started. Not for me 0 of 0 people found this review helpful. Did you? |
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Awful!!! I need a refund for two months!!The first time I used e salon it was great. The second time I used e salon it turned my hair a pink red! I was so upset, I made an appointment at a reputable salon in Houston. It was a 5 HR appointment during which they scrubbed my hair so they did not have to strip it and damage it anymore than it was already damaged. I had to go to a MUCH darker color and it cost me around 300.00. It has taken me almost a month to get over the frustration and anger. I received my Oct color pack the other day and it reminded me to let you know how absolutely awful your product is! I will not be using it again, I will not be recommending it to anyone and I am very, very disturbed and wanted to let you know how much grief it has caused me. I have cancelled my orders and do not ever want to be contacted again unless you are refunding my $ for the past two months. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryll - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your last 2 hair color orders, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Love the accessory items in the kitI have EVERYTHING I need with this kit! I just finished my second kit, had it lightened a little from the first one and am very happy. esalon makes this so easy -thank you! 0 of 0 people found this review helpful. Did you? |
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Loved the colorThe color I chose looks great, very natural looking. I had more than enough color mix for my long hair. I am very pleased! 0 of 0 people found this review helpful. Did you? |
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Love this ColorI love my color from eSalon. The color looks so natural and is easy to use. I will never go back to store bought products. 0 of 0 people found this review helpful. Did you? |
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Love itLots of compliments on my hair colour from friends and family when attending a recent wedding. My hairdresser was also impressed with condition of my hair. 0 of 0 people found this review helpful. Did you? |
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Great Hair ColorI love this, it is so much cheaper than the salon, and they take your comments and help to get the best mix for you. 0 of 0 people found this review helpful. Did you? |