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Custom Color Set
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66,516 Verified Client Reviews |
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Custom color no goodCustom hair colour great price but that's all. My hair was orange instead of a lovely burandy red. A big bunch of hair also fell out. Product very strong and eyes watered from the smell. Happy with shampoo and conditioner but won't be purchasing colour again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the red I wantedThe colour is too light, not as deep and vivid as I wanted. Makes me look more ginger than anything. I will upload a picture to show what i was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You are better off buying a box from the store!It does not cover grey hair, my roots are way lighter than the rest of my hair, and the color is not what I expected. eSalon said that there would be a hint of violet, but it's more like burgundy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color updatedColor updated to have more gray coverage and it’s a totally different color. Made roots practically orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelsey- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Too redI wasn't too keen on the colour ,so I wouldn't use it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not likePlease cancel further orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color did not cover my greysI applied the color but it seems like it offered less coverage. The greys are still visible and soon roots also start showing up. Last time I applied I got itchy scalp and dandruff du to harsh chemicals 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMohu - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Completely wrong colour, wouldn’t wash outThe box and presentation was great, was really impressed and excited to get started. The dye smelt a little fishy but was easy to apply. Once the timer went off I spent over an hour trying to rinse out the colour, it was impossible. The water still wouldn’t run clear and I gave up before I broke my neck holding it under any longer. When I dried my hair I realised the colour was so unnatural and like a bright purple/red! I asked for brown/auburn. I’ve honestly had better results from a drugstore brand. I was so so disappointed :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatriona B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the colorI try to get a light color and the color came out dark and my Grey's are showing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great color matchingSo to start, I would say I was a little upset my order was way late. I was patient and did get another order shipped out after they contacted me about it. Which was nice that they asked if I had received it yet or not. Customer service was great and my questions were always answered within a few hrs it seemed. The product itself is good. I like the color I got and they did a fabulous job matching ( I have dark brown hair). I tried both ways of applying and prefer putting it in a bowl and using the brush. That’s about where the issues started for me. It says to fill bowl or bottle up with water and pour on head in the shower and rub that in. Well when you do that the product goes everywhere. I happen to have an all white shower curtain and it got on it. 🤦🏻♀️ The next time around I used my shower sprayer and just bent over the tub. It was better but still made a mess. I’m thinking this step is just going to be messy. I didn’t care for the shampoo or conditioner. The results are good. I wouldn’t say my hair looks like it does after my salon visit. My hair definitely wasn’t as shiny or feel as soft. Actually seems like it might be a bit frizzy but I won’t blame that on the color as of yet as I’ve only used it twice. After I thought about it, it’s cheaper for my colorist to do it because she gives free haircuts. All in all if you can’t get to your stylist then this product maybe a good choice for you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |