|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
I hate red hairYour color does not completely cover the color on my hair and it turns the roots red. Please discontinue my subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like my color. Waiting to hear back from my colorist :(I'm hoping for a different color and have a better experience. Trying to be patient as I wait to hear back from my colorist on what to do. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsValorie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happy with the colorColor too dark. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJjan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
A bit difficult to applyNew to me - separating and defining the line to start and stop color was a bit challenging - I had to ask my husband for help. The color was nice though, and did not lighten to red/orange as other colors do. I liked the multi-color mix between light brown and dark blonde it gave. It was just hard for me to apply. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristina - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not quite happyAgain my roots were more orange than the rest. Hair feels smooth and silky and better grey coverage but I’m not 100% happy with the colour 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGemma W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not easyI am trying to adjust my colour on my own and keep being prompted to write a note to colourist. Have adjusted my colour already once but it is still to dark. I will cancel my account now. Website was not easy to change preferences. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChristine N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorThis red looks to fake. Too crayon for me. Not happy at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Still looking for my colorI have really liked the product and I feel like it covers my gray hairs well but I’m still looking for the right color. They have changed it up for me a couple times but it still isn’t right. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Absolutely zero grey coverageMy last try with esalon. I have white hair coming through at my temples and they are hard to cover. I get some coverage most of the time but fades quickly. I asked for better coverage for the white/ grey hair and this time it literally did not even work. I guess back to the salon for help. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsApril - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what it used to beI love the color, but... color fades faster than it used to & product does not give hair the shine it used to. Please go back to the original eSalon product it was amazing. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSamira- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |