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Custom Color Set
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66,516 Verified Client Reviews |
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Bottle of color leakedI received my last color and some of the color leaked out of the bottle. Lid must had not been on properly . I have pictures if you need them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPauline - We truly apologize that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Very mismatched results!I've loved Esalon before, but this did not work for me at all! The 2 bottles I received didn't blend well before so I was left with a glaring Ombre result. The ends appeared very brassy while the roots were dull. I'd try again, but will be steering clear of red tones in the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole -We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Hair LossThis product was very harsh on my hair. It caused my hair to become dry and to fall out. I would not recommend esalon or their products. I have used many different types of hair coloring systems in the past, and this one was the worst. I have never experienced as much hair damage and hair loss as I have with esalon products. Avoid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHinda - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not a great colourOrder number 3 and even after providing photos, plus going into a lengthy description of the colour i needed, they were still not able to provide the colour I wanted. So have reverted back to shop bought colour which is exactly the colour I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Wrong color for meMy colorist at E-salon has been wonderful to work with me to get the right color. The last mixture did not cover my gray and changed my hair color to anything but strawberry blonde as I requested. Very disappointed because I wanted my new color by Easter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My roots Aint what they were in my 1st colourMy daughter put my color on perfectly like she did each time. I was unhappy and disappointed to see that the color wasn't the same as the 1st time. it was brassy and had an orangey red tone. The 1st time you sent my color it was totally amazing. I could not get over how my hair looked exactly like my real color. I couldn't tell the difference from my roots to my hair. I was in shock and absolutely loved your product. But when my daughter was done doing my hair this time you could tell Immediately that it did not match 😭 the original hair color that you made for me And my hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Same as all my reviews!Not coloring my gray hairs, love the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you for sharing your feedback with us. We are sorry to hear that our color did not provide the grey coverage you expected, and we'd love to adjust your formulation until it’s just right. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Virgin HairSince I haven’t colored my hair in 2 years I had what the call virgin hair. I have about 20 % grey mostly around the temples and front. My hair had a natural sheen before coloring and to me at appears kind of dull now. They suggested to go a bit lighter than I had planned so I went with their suggestion since we know color usually comes out darker than expected....well not this one! So I have dull and light hair now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonika- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
This new tweaked color is horrific!!Chrystalle has always mixed my color & it is usually perfect.....however,the latest set which was created by a MONIQUE arrived a few days ago & which I used yesterday.It is NOTHING CLOSE TO THE COLOR I WANT!! I asked for a little more red BUT this turned out PINK .....almost like a dark fashion red.......looks like a red setter dog!!I am FURIOUS.For the next batch please return to the ORIGINAL formula.I don*t know how I am going to make this color acceptable to me......my hair is ruined!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarita - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please let us know if there is anything else we can do to help! |
Smell was horribleThe smell of the color was so strong it made my eyes water and I followed the directions to a T and it burnt my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelby - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |