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Custom Color Set
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66,516 Verified Client Reviews |
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I’m no longer interestedPlease don’t send me hair colour I am no longer ordering. Please cancel everything. Thank you 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPriscilla B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. I hope that you’ll take a moment to tell us how we can improve. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
ColorWrong color darker than normal. I already sent one in. I wasn’t happy with the coverage my gray still was showing thru 0 of 0 people found this review helpful. Did you? |
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LaboriousI tried this and it took longer than putting any other hair colour on. This I could live with if it wasn’t for the fact that the end result was a horrible colour and my hair felt like straw. The only good thing I can say is the conditioner smells lovely and goes on with the promise of shining, great feeling hair. This wasn’t the result sadly. All in all I found it not something I would ever use again or advise others to try. I’ve asked to unsubscribe from emails but I still get them. Maybe after reading my review you will stop contacting me. I will never use your products again. Oh, one more thing, it didn’t even cover all my grey hair, which isn’t that much but at the sides so noticeable. Sorry, but you asked for a review and I gave you my genuine thoughts and experience. No offence to ginger haired people but this isn’t the colour I asked for. Thank goodness for colour removal products. An expensive lesson learned. You say not 100% satisfied it’s on us! I would like you to refund me for the order as I am not satisfied at all. I hope you are honest enough to stick to your guarantee of refund if not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGood morning! Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not trustable colour...After the second wash my hair actually turned out medium brown! The ends are darker, what I ordered it was a medium copper colour but defo there’s something else as well in it! Not at all happy with this shit result, I will need to look for a top hair colourist and explain the situation that who knows how much will cost me! Am convinced the hair colourist did not listen to my hair colour wish and just put in the bottle whatever was over left! Not fair at all, disappointed, my hair desire was medium copper, but this hairdye does not contain copper at all!!!! Learned my lesson, never again!!!! Listen, ask questions, get into details, don’t just rush to get the money because is not worth at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsImola- Leah N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What color?This did nothing for my hair except leave it with an orange tint. I specifically asked for light ash brown with no brass. I do not recommend this if you're trying to avoid orange brass. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HelpThis shade made my hair too red. I want my hair to be lighter not darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DO NOT GET THIS PRODUCT! TURNED MY HAIR PURPLE!!!!The custom color that I received turned my hair a magenta purple-ish pink color. I was nervous to use this product for the first time so I followed the instructions exactly. The dye did color my hair, but the color mix they sent was completely wrong. As soon as I saw that my hair was not the correct color I instantly called them. They offered to send me a new custom color correction kit OR to get a full refund. I told them that I had an important meeting in 3 days time and needed the color correction kit FAST! They assured me that they would offer me the priority shipping to get this color correction as soon as possible. They do not offer overnight shipping (although I think that they should for these types of emergency instances). So here I am waiting for my new custom color kit. It's been 2 days and IT STILL HASN'T SHIPPED! The lack of customer service and care by this company is appalling and in the meantime I've been walking around with my purple hair. And to have this important meeting with this purple hair. Gulp. I'll never use them again! Please be very careful about putting anything on your hair form this company, because if it's wrong, they don't care. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not HappyI did a strand test and sadly not pleased with the shade I received. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrisha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color is too darkI would recommend esalon team can reach out to their customers before customizing their colour products . I would like to get my hair colour a little bit lighter this time but I just only got the colour for touching up my root and refreshing my hair colour with dark brown colour :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not!My hair is red!! Not ash!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |