|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
Not even close to color chosenReceived and though the product is nice and packaging the color is not what I selected . Also the odor was very strong and burned my eyes. 2 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer A.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt that the color did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Made my blonde hair redFollowed directions but still ended up with brassy red hair. I will now have to color my hair brown to cover up the orangey red color. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Lovely non toxicMy hair colour did not have any strong smells and did not irritate my scalp. It was very soft & foamy which was nice. But, the only draw back for me is that it did not take too well on my greys, even though i followed the instructions fully, and also would have liked some different tones in the colour ( like in the adverts). 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our Expertsbally B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkColor was too dark of a red, when I asked for copper red. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsColleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color over my hi-lights????Can I color over my outdated hi-lights . Will it ruin my hair or turn it green? It’s been two months since I’ve had my lites refreshed. But wanting to return to my auburn original color . I hope the color you sent will accomplish that . I guess I have to wait to color if you don’t answer me today 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeborah - Thank you for reaching out to us here at eSalon! Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your recent formulation. |
great color very strong ammoniaWhere does the color come from there is a very strong ammonia smell 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMalinda - We’re truly apologize for any discomfort during your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to further discuss this matter. |
Don’t order off this companyMy ash blonde has come out orange, I’ve emailed them this company has done nothing to rectify issue even with numerous emails from myself 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMandy W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Some DisappointmentI’ve been using ESalon for a couple of years and I was impressed with my products & hair color. I did have to adjust the shade because it was too bright & coppery. So I had it toned down a bit. It was great at first. But I’ve noticed the past 2 times have not been very good. My grey doesn’t seem to be covering very well and my hair has a sort of a peachy tone. I feel for the price it’s not meeting the high quality it did in the beginning. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarol - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover my gray!I was so excited to try this. My sister-in-law recommended it. I was worried about the color, but the color was fine. The problem is that it doesn't work to cover my gray which is why I color! I followed instructions exactly. I was even worried that 30 minutes would be too long and it would damage my hair. I don't think the color did any damage, but if it doesn't cover gray I'm better off with the box for 7.99 at the drug store. I'm sad. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Turned my hair red. Not happyWon’t be continuing my subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMeghan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |