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Custom Color Set
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66,516 Verified Client Reviews |
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Fake-Looking Color and harsh chemicalsColor didn't come out at all like the color I ordered. It's literally a medium version of clown orange. It was supposed be "dark brown copper". Absolutely terrible. The coloring itself was super strong smelling. Going back to Madison Reed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough grey coverageTried twice, all color washed out within 2 weeks in the front of my hair. It’s not new growth. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not satisfiedIt did not even color my gray was very disappointed will not order again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
BadI tried the company three times and even stripped my hair to bleach blonde and all of the three times my hair turned red. When all I wanted was ash blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I just want to speak with someone!This particular order was fine. Now, I’m trying to change my hair color & I’m told that I need to place an order first- so, I’m suppose to order & pay for a color that I no longer want, and then have it changed, hoping that the change is what I receive... I do not understand this process at all... I’ll go back to my stylist, at least, I can have a consultation discussion with her prior to paying for it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to crafting your next custom blend. Keep an eye on your inbox for more details. |
It was okReally a little too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I expectedNo gray coverage and color did not last. I was excited about trying this product and was left disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too darkthis is too dark for me. I think i need a light brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color was not at all what I expected; ended up multi-colored.After my last two colors, which weren't what I was hoping for (first one didn't cover gray at all. I was told it was because it wasn't permanent, so they changed it for the second coloring). This time around, I told them I still needed more gray coverage and that I didn't want the color to be so dark. I got my color and the directions had one color for the roots, which I did, and another color to be applied just below the root line - where I'd applied the root color - and spread throughout the rest of my hair. I followed the directions to a T, wanting to finally have the color I was hoping for. It is SO BAD. The color is not only still just as dark, it now has an orange tinge to it, especially in sunlight. Also, because of the two different colors for roots and the rest of my hair, there is a distinct line where you can see two obviously different colors. I wear a hat almost every time I'm outside now. All I can say is, thank goodness I'm now vaccinated so I can go to my stylist and pay her to fix this. I was very excited at the idea of professional quality at-home hair color, and ended up sorely disappointed. This was a waste of money and time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Love the color. Dries out my hair.My color was beautiful, but my hair was so dry and brittle afterward. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We're truly sorry that our color has not fully met your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |