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Custom Color Set
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66,516 Verified Client Reviews |
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Way too darkThere is no shine and color looks dull not bright I think it’s too dark for me and needs to be removed and go back to dark blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eye out for an email from us for your next steps! |
Burned my scalpNeed larger ingredient print as I did not see aloe vera in the ingredients until I had lathered my head with your dye. I will never buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheron - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OppositeI requested a lighter brown tone with more copper or auburn. Instead I received a darker brown with mahogany/purplish tone. My hair is nearly black now. I was attempting to help the grays blend better- now they are even more apparent than before. Not happy with this purchase. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The Hair color wasn't what I wantedthe instructions were vague I didn't see how long to keep dye on hair and the color wasn't what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for meThis color did not work for me. I prefer to continuing to visit my local salon for future services. Please cancel my plan immediately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us! We truly appreciate your feedback. |
Didn't dye but great CSUnfortunately the dye didn't colour my hair but I am so impressed with the customer service through online chat and phone. The representitives were so friendly and helped offer me a redye kit but I requested for a refund. Really great packaging and easy to follow instructions, definiately a shame for the colouring 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with our Customer service. Based on your profile, we see that your concern has now been resolved. Please let us know if there is anything else we can do to help! |
No Hair DyeI opened my box and it’s missing the hair dye. This company used to be great and now it’s AWFUL!!! This is the 3rd time something is missing from my box in the last year. I’ve been a loyal customer and very patient with previous mistakes, but now I’m done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t use Demi permanent if trying to grow out grey hair!I decided to grow out my grey hair last spring. My last permanent color was May 1. After 5.5 months of zero color, I consulted esalon about using demi permanent color to help with the demarcation line. I used their product 3 times with the last color 4 months ago. I wash my hair every other day and the color is very much still there even though I’ve washed it roughly 60 times. They said it would wash out completely around 24-28 washes. I am so disappointed that I have lost months of growing out my grey hair. I highly advise against using their demi color if you are trying to grow out your grey hair! Also, why is there no search option in the reviews? How can anyone find anything in over 50,000 reviews? If there was a search option, I would have searched for Demi reviews and likely found that others had similar complaints about the Demi color not washing out. 0 of 0 people found this review helpful. Did you? |
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Completely wrong colourI don’t know what happened but my med ash blond colour is dark red. Luckily it is fading. Sadly not what I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don’t do red or auburnI wanted a bright vibrant red, which is practically what my hair already was, it turned my roots copper orange, and the rest brassy red. On top of it that was the worst smelling hair dye I’ve ever used. I do not recommend using this hair color if you want red or auburn 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |