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Custom Color Set
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66,713 Verified Client Reviews |
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Needs better root coverageMy root coverage isn't as good as I would like it to be. I love the color and get compliments on the color but I need better coverage for the roots. 0 of 0 people found this review helpful. Did you? |
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Blonde to gray transitionI requested a lighter formula for my hair color to begin to blend in with my natural gray. The color is great. I feel that the colorist gave me very clear instructions to color my roots first and the rest of my hair at the end of processing time. My only regret is now my husband says I look like an old woman. I don't agree with him. 0 of 0 people found this review helpful. Did you? |
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Not funThis was my 2nd coloring with eSalon custom color. The customer service is fantastic but coloring experience this time around was not pleasant. With my previous order I asked for longer gray coverage. I believe they did try to formulate a color this time to provide longer gray coverage. This color formula failed for me because it gummed up in my hair once I started the final rinsing. I believe this may have happen because there was too much of a synthetic binder trying to achieve the longer gray coverage, which also left a mess and made clean up more difficult. Not only did the color gum up in my hair but it did not achieve the silky shiny effect like it did in my first color experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargarita - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
my hair is not as red as my store bought hair color aSadly my hair is not even close to the RED color it was with my store bought hair color. And everyone asks why I am changing my hair color to more or a brown color after all these years. I so wanted this to work for me as I heard such wonderful reviews. I am not sure if it because I have about 20% grey coming in. But my new roots after using this color are more brown then red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Harsh!!Much too harsh and drying . I will go to the salon or back to store hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Great product and easy to useCoverage was ok but not great, also left my hair very course, but it revived with the conditioner, and has been great since. 0 of 0 people found this review helpful. Did you? |
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Not for me...I questioned the color choice when setting up profile. Told them the color I previously used was dark brown. Emailed e-salon about my concern that the color would be too dark. It took me until today to get the nerve up to even do a strand test. As I said, this color is way too dark and Mahogany color. So glad I didn't color all my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
coloringtoo red had to get it redone by a beautician cancel my account 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Nailed it!Perfect hair color match. 0 of 0 people found this review helpful. Did you? |
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LOVE IT!!!!!!LOVE the color!!!!! I have recieved so many compliments on it!!!!! 0 of 0 people found this review helpful. Did you? |