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Custom Color Set
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66,516 Verified Client Reviews |
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Color satisfactionLoved the color, but its hasn't lasted. The grays around my forehead have started to show and I have not yet shampooed since coloring, I am a African American w/dry hair so I don't shampoo frequently. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My first timeWell, I thought this was going to be an amazing product! And I would not get the wrong color again,or have to deal with going and buying hair color again! Boy was I WRONG!! I WAS SO EXCITED TO START MY COLORING PROCESS. I do have to say that the steps were easy. But after said and done it did nothing to my hair it did not even cover up my Grey hairs and I was very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't work for me.It made my hair reddish, not what i was looking for, will stick to a real salon, hey but I tried. Thanks anyway esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Waste of money - should've stuck with L'Oréal!Colour was a terrible mousy brown with brassy tone instead of the cool medium blonde with pearl tone that it was meant to be. Had fix it with L'Oréal cool tone colour which did a brilliant job and gave me the cool ash tone I wanted, clearly something esalon couldn't deliver and why I will be sticking with L'Oréal as I should've done in the first place. Note to self don't believe the hype on the Internet! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela A.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color washed outI'm not sure what happened this time maybe because I asked for a lighter color it washed out my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color was gold brownThis made my hair brake when I followed instructions too the mixture and time. I’m so upset! Canceled my plan . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not for meNot very happy with this at all very flat dull colour and where I had highlights it’s just not very nice at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina D.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointingNot the vibrant copper I had hoped for, and further faded after a few washes. The packaging suggested part of the colour was a free gift, which is wrong as I paid for all over colour. Odd. Now need to try and correct the colour. Have given feedback already, but no sign of the ‘it’s on us if not satisfied’ promise. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah H. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Dryer out my hair, level 10 color now a 7I wanted to tone down my blond, the tube said light blond, my hair is now brown. I am so confused what the hell happened. Thank good it is Demi permanent, because if it wasn’t I would be in tears 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colourColour not bad but makes me older. I know I want natural looking hair near to my hair colour but it's not for me. And grey hair come out fast. Few what I have. Light Ash grey need for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJana F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |