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Custom Color Set
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66,541 Verified Client Reviews |
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ColourHaving used the same colour previously, the colour is harsh on the hair, It doesn’t match the previous colour and as a hairdresser l am meticulous at application. The product has left me with an enormous colour correction Bill. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer M. - Thank you for taking the time to share your feedback with us.! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Less product arrivingI have been using the product for a year. While the color match is good, I have been noticing that the amount of solution has decreased, so I am getting less for the money lately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn't cover greyI was disappointed on my first effort and contacted you to darken formula. Still doesn't cover greys. I'm light blonde and thought it would be an easy colour to blend in 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBreda M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not terrific gray coverageColor too brown, didn’t cover gray, was told no way to adjust it. Can’t figure out how to cancel and I’m not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the color I requestedI purchased a purple color and it was a reddish brown. My natural color is deep brownish black and it lightened my hair without any purple tint. Very disapointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelleyanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not right colorAfter reading numerous reviews online and hearing how great the color is at eSalon I decided to give it a try. Boy was I wrong. I have naturally red hair and wanted to cover up whites; I ordered a color very similar to my natural hair color and now my hair is brown not even a slight tint of red. Very upset with the color I could have gone to the store and picked out a box and have better results. Shame on me for putting my trust in esalon. I have requested a refund and canceled my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hate the colorI loved the first few times I used the system but this color adjustment went horribly and came out almost black on me. When I contacted customer service about a refund they gave me a runaround about a new color adjustment but I don't trust them when this color went so wrong. Someone else cancelled my upcoming orders and told me to email a specific address. I emailed them directly regarding the refund and still haven't heard back a month later. So much for 100% satisfaction. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Over all I live the color but Grey coverage is still an issueMy Grey colors a light drown or red..after a few washings it's obviously 2 toned 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Not what I was expectingI was hoping for better grey coverage and a nice cool color. It pulled warm on me and didn’t do much for my grey. Will not be a return customer. I gave 3 stars for packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Really bad productLeft roots light brown greys orange rest dark but not purple at all and generally hair felt like straw took 3 conditioning treatments to return condition of hair to normal very dissatisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |