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Custom Color Set
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66,541 Verified Client Reviews |
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MistakeDifficult to cancel orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not pleased with resultsI tried my custom made hair color twice and both times the color has not been able to successfully take on my grey hair. This time I had someone assist with the coloring to ensure that all areas were covered. After the processing and rinsing was complete there were noticeable hairs that were still grey. With this being said I will not be continuing your services. Thank you for the opportunity but I wish to cancel my subscription. Mahalo, Emily Mossman 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor Result, No back upHaving followed instructions to the letter l ended up with, grey roots and lovely lengths. The root dye didn't take at all. Most disappointing is that despite two emails l have received no response from customer care. I hope this review may prompt someone to get in touch! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantedI wanted a brown color and I got black. Not happy at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Easy applicationTh application process is very easy and there is no smell. However, I find that the color does not last and my grays start showing after 2 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsManna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not as describedWas supposed to be an intense copper but instead was a warmish brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaia M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleI followed the directions to a T and it made my hair worse. The roots were a different color than my ends because the directions told me to color the roots with one bottle and the ends with another. So disappointed if I could give it 0 stars I would 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not enoughI had to use last month's package and this months to completely cover my hair. I am canceling. still looking brassy and never get enough to cover my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
not even ANY BLUE my.hair !!!.very disappointedwould like to cancel my subscription a.s.ap.. shannon miller. wensday 4.21.2021. 3:57am.. ⁰ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BummedColor made no change to my hair, wasn't the color i asked for. I feel like i pick a certain color and they change it to what they think will work. Was told they would resend the color i asked for and again it seemed like they chose the color. I would have just liked to receive what i pay for so was a little bummed out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |