|
Custom Color Set
|
66,541 Verified Client Reviews |
|
Sort by: |
|
Not enough productThere was not enough product to cover my hair so I still have my old color coming through and my gray hair is now brown 😒. I may need to buy 2 next time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisasterTried this twice. First time I used it colour was orangey red. Supposed to be raspberry red. Gave the benefit of the doubt and asked for it to be àltered. My hair was no different. Still orangey and has been left very dry. I've had much better results from cheaper box dyes at half the price. Won't be buying again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMargaret P. - We truly appreciate your feedback, and we are so sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already discussed with our eSalon team regarding your concern. Please let us know if there is anything else we can do to help! |
No gray coverageVery disappointed with the product. My hair was dry with minimal gray coverage. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnita - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Is a computer customizing my color?Apparently when my color was corrected they failed to pay attention to the fact that I wanted GOLDEN tones! I specifically stated GOLD tones. The first color gave me reddish tones. It said Gold on the bottle. The corrected color is too dark and has zero gold tones in it and now I look like Elvira! It’s so dark it’s blue. They made it darkest brown and ash. It said it shld have 2 bottles each of color and developer. It had one of each. I don’t know how you can mess up something like this. If you couldn’t give me gold tones then tell me. Don’t just send me something else. I’m so pissed because I have a family funeral to go to in a few days and will be seeing family I haven t seen in years and I look washed out bc the color is so flat and dark. Terrible. I’ll never order again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Pretty color but...I like the color, but it didn't take all the way, and quite a bit has washed out of my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNikita - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Awful, second attempt and still awfulI wanted Irish Redhead bright colour. Ordered from e-salon twice. First time after following all instructions to the letter, the colour was light brown at the top and no colour on the lengths. I emailed to cancel he subscription. We spoke and I send pictures of the colour I wanted to the support team who persuaded me to try again. This time it was a fiasco again with boring dull medium brown all over. Cancelling the subscription and very happy to see my hairdresser tomorrow. Although as I only did the colour yesterday I won’t be able to change it for the next few weeks. Very disappointed. I am used to dying my hair and get better results and hair quality after colouring from L’Oréal hair products. It’s not difficult, at least I don’t think so, to make a redhead bright colour. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEugenia J. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color made my hair turn orangeMy hair turned orange 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No change to original colourUnfortunately this did not work for myself still just black 🖤 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsFiona R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Less than desirable results.This coloring took a long time and it had quite a few steps. Especially when the results were below desirable. I did not understand why I shampooed and conditioned my hair after coloring it. I truly believe that rinsed out most of the coloring in my hair. Some of it is dark but there is not any hint of blue at all. As a matter of fact it has my natural hint of red. The gray hair in the front did not fully dye. I have bought boxes from Walmart that dyed better than this one. So now I am stuck with gray and I can't dye again for a while. I have baby fine hair and I don't want to damage it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover my gray, made my roots pinkThe color was supposed to be a neutral dark blond to cover my roots and gray. My color came out pinky-copper and warm. It clashes with the rest of my hair color. None of my gray was covered. I now have to get my hair professionally fixed. Luckily I have a lot of hats to cover this disaster in the meantime. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChristie C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |