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Custom Color Set
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66,541 Verified Client Reviews |
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The color does not have enough red in itI'm not really happy I got disappointed there was not enough shiny red in it. I'm hoping that they can adjust it to my liking, I really do 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonique - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happyDrill nor getting the color correct Im not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVenesa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Severly Dried My HairI'm not satisfied with the product . I have been coloring my hair for years never had my hair be severely dried It took a month with several deep conditioning treatments for my hair to be some what normal. I want to cancel the services. The tools to color my hair are amazing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMagdalena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Orange roots, and left over dyeGot Orange roots.. ..and left over dye for last step, got HOT (is that normal?) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Fades fast , inconsistent colorColored 1 week ago color.has rapidly faded and and blochy due to two bottle methods. Big no canceling and moving to Madison Reed. Sister did color co by Loreal was nice and has stayed we color 3 days apart. Very nice coloring. Mom used Madison Reed color is beautiful. ( Soap and conditioner stank. ) I like the box and the packaging with my name and everything. Cute I wanted it to work. Just didn't. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAva - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough hair color to do all my hair?This was definitely not enough to dye all my hair? I'm very disappointed and may cancel my account. I have alot of hair and I was only given one bottle to dye my whole head, it's just disappointing because I've had great success with this company in the past. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor coverage, hair feels roughI've found that while using the e-salon dye, my hair doesn't feel soft and beautiful like it normally does. The dye makes it feel rough and straw-like. I've also found that the colour doesn't always cover my regrowth, even when I know that all of my regrowth is covered. It is often patchy and has a very different shade than the main hair colour (which was an issue when I was first sent the colour, but now the main lengths have faded). I'll be going back to box colour, thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My custom hair color did not live upmy custom hair color turned out nothing like what i wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I will like to change the color for my next orderThe orders are to every two weeks I like to changed to every tree months and also I want to change the color to a light color I want to keep the color from the first order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLourdes - Thank you for your review. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It’s nice, but...It doesn’t cover my greys. I don’t have much, but this doesn’t cover them. The color also fades relatively quickly. I only wash my hair two or three times a week, I use color safe shampoo and conditioner, and I deep condition twice a week. I also asked for an ash tone to knock down the warmth in my hair, and this didn’t do that. I’m not sure if I’ll order again, or try Madison reed next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrianna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |