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Custom Color Set
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66,713 Verified Client Reviews |
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Good productThis hair color had better gray coverage than my first order. I especially like the color starting about a week after application because some of the variation in my hair color starts to come out so it doesn't look so obvious that it is dyed. 0 of 0 people found this review helpful. Did you? |
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Love itDifferent colour to my usual but had so many great comments. Thank you. 0 of 0 people found this review helpful. Did you? |
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RedLove the product and how I am becoming a pro at coloring my own hair! Great product! However, I am not liking the copper, reddish i am left with. I just want a medium brown with great gray covering . Is that possible? I know I have some stuborn gray and will have some reddish left. I do like it just see if those issues can be worked on! Thank you so much 0 of 0 people found this review helpful. Did you? |
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Great color, toxic shampooI love the color and I love the conditioner, but I'm not going to use that packet of shampoo ever again. It is impossible to get out of my hair. I washed it 4x myself and ended up having to go to a salon to have them do it. 0 of 0 people found this review helpful. Did you? |
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I loved it! A perfect color for the fallI would like to try more browns and caramel for my next order 0 of 0 people found this review helpful. Did you? |
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COLOR DID NO T LASTCOLOR WASHED OUT IN 3 WEEKS AND WAS TOO LIGHT 0 of 0 people found this review helpful. Did you? |
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do not like colorDo not like color I ended up with 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not worth itThis color is not any better than any other at-home color. I don't want to pay twice the cost of drug store color for only enough for a root touch up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKIm - We’re sorry to hear that you weren't wowed with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The color was to darkThe color you sent was way to dark. I am trying to go lighter. I do want to cancel and not receive any further deliveries. Carol Witte 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not right colorI asked for red and instead received a color that was brown with slight red highlights. I am disappointed. I am going to have to go to the store and buy red hair color just to get it back to where it was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit |