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Custom Color Set
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66,541 Verified Client Reviews |
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I did not like the color.I did not like the color. It looks like a bad ombré, the color didn’t cover all my greys. I truly dislike the look and color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
TerribleDid not cover my gray hairs this time. I tried to live chat and email and never got a response. So dissatisfied and disappointed. I have been using this product for almost a year. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not very happyMy hair color was more than a let down. The 2nd color was blotchy through my hair. The first color didn't even cover all my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This has destroyed my hairTerrible product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiurka - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Soo much NOT what I wantedI picked beautiful ginger colour. I got a rather dark brown with warm red hints instead. Doesn't matter my hair stayed nice and soft after dying when I have to now go to the shop and after a bit of wait get my old colour. Now I look older and not like me. I hate the result I got. I am angry, upset, disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAga T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThis color only lasted me almost 4 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulBlotchy, didn’t even color my roots, the last step to rub color into my roots is an awful awful experience. My scalp burned my hair felt dry and it looked terrible. Messaged colorist and got nothing back. Had to go back to box color die after all. Terrible experience 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We're truly sorry that our color did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Ordered copper blonde, got purple hair insteadUtterly devastated. Ordered copper blonde and my formula said copper blonde, but it turned out dark mahogany instead, actually purple... can’t believe it. So horrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy F. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Ordered medium brown, got dark chocolate. Hair feels great, though!The dark chocolate color is beautiful, don't get me wrong, and my hair feels healthy and lovely. On the other hand, I expressed a desire for a medium brown since this was my first time using eSalon. Maybe it will lighten up, but when I got was most certainly not medium brown. It is a lovely shade of deep chocolate. I have the unfortunate sensation that I will go back to the boxed stuff so I can count on a particular color. Thanks, though, for a great product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsA P. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did the same as the one beforeI asked for a lighter color without the red undertones and it did not change anything on my hair, they stayed the same 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |