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Custom Color Set
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66,541 Verified Client Reviews |
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Completely wrong colourI wanted an orangey-copper colour, and it came out cherry red/mahogany. It's a completely different colour and shade than what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good in a pinch, not for regular useI could not make it to the salon because of my busy schedule, so I used this like I did during quarantine. It's good in a bind for a quick fix but not for all the time use if you have stubborn grey. It takes so long (I have a lot of hair) and honestly the grey coverage is not great. My grey is very stubborn around my face and it was barely covered. Only lasted probably one or two washes. I'm glad this is available in a pinch, but my hair needs the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne Marie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I did not achieve the colour I had hoped for,Sorry again I did not achieve the colour I had hoped for, still very flat tone, I even purchased Purple rinse, and STILL not even the slightest hint of purple was noticed, hair feels lovely, But think the colour I want can only be achieved in a salon .... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy C. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can help you with! |
Website ordering and updating my piYour website is so antiquated. Pop ups are horrific. PLEASE create an APP that works better than the website without pop ups and interference with The Chat bubble in my face. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKat - We’re truly sorry that you had some difficulty with our site. We take our clients' feedback to heart and continue to improve our site and products each and every day. We hope to continue helping you find hair perfection! |
Not happyStill doesn't cover gray, Not happy with product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Beautiful colour but not the advertisedBeautiful colour but not even close to the one o the chart which is very disappointing, however I liked the colour but not what I wanted also fading way tooooo quickly 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaria T. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not impressedThis is my second try using this product and I've been thoroughly unimpressed both times. First time I tried it the gray coverage lasted for only a few days. Today I received a bottle for my roots and a bottle for my ends and those two colors do not mesh well and neither are the color I was hoping for. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UgggghI asked for a neutral dark blonde base. It was too dark (a dark auburn brown) and too red. I told esalon. Their answer was to do highlights the lighten it up. I used their base color 3 times asking for lighter and less red each time. Every time it got darker and more red. And, I only did the roots. But this color spreads down the shaft on its own while you wait the allotted time. They’ve told me there is no way to fix the situation — only to go darker. If I had known that from the beginning, I would have chosen a much lighter base. I’m extremely disappointed with eSalon and my now dark copper hair. Going back to L’Oréal Excellence. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe truly appreciate your feedback, and are so sorry to hear your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts over email. Please let us know if there is anything else we can do to help! |
Too brassy and light from my rootsI need another change because the gray doesn’t take from your products 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that your hair color is not covering your greys as expected! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Did not like the color chosen for meI wanted to go much lighter, but they don't give you the option? Instead it became darker than my real hair color? I hated it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Check your inbox for more details! |