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Custom Color Set
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66,541 Verified Client Reviews |
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Not what I wanted AT ALLThis did not do what I wanted at all. We tried to highlight my hair at home with my light ash blonde color that was formulated and instead I got red/orange roots. I’m very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Flat non-deminsionable colorI had my friend who used to work in salon, help me with my coloring. We followed the directions to a T. My hair is a very flat dark brown. Honestly I have had better experiences with an off the shelf product from my local retailer. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not all it’s cracked up to beDuring the pandemic i was looking for a way to manage my greys while my hair stylist was unavailable due to reoccurring lockdowns. Then, I stumbled on esalon and figured I’d hit the jackpot - affordable haircare that wouldn’t kill my hair like drugstore dye. I really wanted to love this product, but I just didn’t. I picked a subtle purple because I’m WFH and figured I could experiment. The colour I got was nothing like I ordered... in fact, while it did dye my bathroom purple, it left my hair more of an auburn red. Thought the purple tint rinse would help, but it didn’t. When I contacted esalon to cancel my subscription they offered to send me a revised custom colour at no cost... I still wanted to love them so I gave it a shot. Unfortunately, same result :( not even a hint of purple. Plus, now that it’s been about 4 weeks I’m noticing how bad it fades... I’d honestly rather have greys poking out than what I’ve been left with. Great customer service (hence the 2 star), but I certainly won’t be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the colour I wantedThis was supposed to be a medium ash brown, but now I have black hair 😩. Not great 😪 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire P. Thank you for your feedback. We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Truly terrible colourAwful product... sent images of my hair and explained in detail the ash dark brown I was looking for. Followed instructions... hair turned ginger/ red... it was terrible. Would not recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Do not likeDried out my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their results! We are so sorry to hear that we haven’t got it just right with you. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Twice and I’m doneI’ve used eSalon color twice and was disappointed both times. After all that work and the color didn’t cover my grays adequately. I’ve been coloring my hair for 22 years and never had such a bad result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Good color but damagingThis has been damaging my hair worse than bleach did. The color is at least almost spot on to what I want. The fact that I have to continue using moisturizing stuff after I was it out really hurts. I need to cancel this. I’m over it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNichole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |
I am very upsetIt was suposed to be red and it turned my hair brown! 0 of 0 people found this review helpful. Did you? |
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Response From Our Experts[email protected] - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Very strong smellThe smell makes may head ache. It's different from the Madison Reed, where the smell is not so overwhelming. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |