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Color Set
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66,689 Verificado Comentarios de clientes |
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I'm doneThis round had more red in it than my initial order, which I reviewed as having too much red in it. After consultation regarding my initial order dissatisfaction, you sent me a 100% black order, which I could not/did not use. To make up for that, you sent me this. I am baffled by this additional amount of red - and am not satisfied with this color. I'm done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGayle- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Product burns scalpThis product burned my scalp unlike another hair color product I ordered through the mail. I purchased this product to try something different but since the product burned my scalp and the odor was overwhelming, I will not reorder and will go back to the previous company. Their product did not burn my scalp and the scent was not overpowering. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOfelia- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Not as expectedWas very excited to try this but unfortunately did not live up to expectation. Made my hair very sticky even after rinsing it the 2nd time thinking it just needed more thorough rinsing. The colour was dull, compared to high street brands I've tried - no shine for some reason. Although I must say the packaging was very nice but won't be buying again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMrs Dee- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
The red tones are down butthe grey is not covered as well. Is there a happy medium? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCliessa - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I love the hair color!!!For years I was coloring my own hair with " a good box ""-- but nothing like this!! I love the shine and the texture of my hair!! And my colorist works so easily with me!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best Color Yet!I'm really happy with the adjustment . The red is holding better and longer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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eSalon's Colorists create Beautiful Blends!I was very impressed the 1st time I used my personal color for its match to my natural color & the wonderful coverage for grey!! It also lasts longer than any other brand I've used. I've finally found my very own at-home salon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best colour everI have tried all brands of hair colours and they only last for about 2 weeks before the grey would come through. I found this on Facebook would you believe and thought well il give it a go it was so easy to use and last nearly 2 months I have recommended it to all my friends have now ordered it 3 times now I will be staying with salon. The delivery and purchase is so easy to use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great looking colour!Hi Paul, many thanks. I really like my new colour. It was easy to apply and looks better than when I have it at the saloo!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Wouldn't changeHave self colored my hair for some time. This is exceptional color and having the consistent opportunity to switch it up any way I like works for me. The customer service is so helpful and quick to respond. Not to mention, getting it delivered to my door is priceless :) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |