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Custom Color Set
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66,689 Verified Client Reviews |
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Please stop sending me medium brown colorHi there thank you for trying to help.i don't like the turn out of my color.i want lighter color but it getting darker which shows the strong aura of my face.i really want to get a color I likes much? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
The color is great.There is still a slight hint of redness that I wish were not there. But overall, I love the color and the extra among of product was just right for my thick hair. 0 of 0 people found this review helpful. Did you? |
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Still too darkI would like the color a little more on the blondish red than this darker red. The color looks good on me as far as my complexion but still a little dark 0 of 0 people found this review helpful. Did you? |
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This last batch seemed...different.This is the 2nd or 3rd batch I've used from e-salon and have had great experience with it however this time it was very difficult to rinse out. The next morning there was so much residue still in my hair after rinsing it for over 20+ minutes straight the night before that I had to wash my hair to get it out. I didn't do anything different so I'm not what happened. I will give it another try and we will see. 1 of 1 people found this review helpful. Did you? |
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AverageSame as any you'd buy off the shelf for less money 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not what I expected.I was not satisfied with this product I will never order from this site again. I will stick with a professional and pay them to get my hair right. The color was awful. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
MehFirst go round wasn't my desired shade so I was sent a second color. The roots shade was a hair too dark and the second bottle was much lighter and didn't not match the roots at all so I had an awful 2 color bad ombre effect going on. Luckily I saved the roots color and re-dyed the rest of my hair so it would match. My hair is somewhat damaged from all the dying but I plan to deep condition it and hope it will fade into the perfect shade 0 of 0 people found this review helpful. Did you? |
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hair reviewIt left my hair very greasy. I thought it was okay, but at this time I will discontinue my membership thanks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammie - We have cancelled your service, as you requested. We apologize if you were dissatisfied with your experience. |
Simple colorThe color is great the first week, but the color has a green tinge after a few washs. Hair feels straw like and not well conditioned . Good sevice but not the best color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuliett - We are sorry to hear your color had a tinge and that your hair felt dry after your application. We would be happy to fix these issues for you, and will be reaching out to you shortly. Your experience is important to us! |
My hair didn't retain the colorHad a hard time getting the color at the roots. It worked perfectly fine at the tips of my hair but not the upper portion. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYoko - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |