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Custom Color Set
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66,655 Verified Client Reviews |
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10 starsLove this color. Get compliments EVERY time I use it. Lasts longer than store brands too. 0 of 0 people found this review helpful. Did you? |
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Almost perfect!!I wasn't sure about this website/vendor, as I am very particular about my hair color. However, the formula arrived and I really found the product to be great. I just need to tweak the color a bit to give this a five star! 0 of 0 people found this review helpful. Did you? |
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Have not been able to useI have not been able to use the product due to the fact that I have had a leg injury and cannot color my hair by myself, my shower use is limited, thus a neutral rating. This will take some time to heal and your team is gracious enough to extend delivery of my colorings. 0 of 0 people found this review helpful. Did you? |
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Great experience, faded quicklyI loved the packaging in the box, and it was easy for me to apply myself. I would have liked a bolder red, like a "little mermaid" red. It faded out quicker than the 8 weeks and is now a copper color. It doesn't look bad at all, but I'm still waiting on my hair color to be shipped. Overall, it's worth the money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
I likeLike this color better ,it covers more of the old blond I had .But still not covering all the grays . 0 of 0 people found this review helpful. Did you? |
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Didn't keep the color change requestAwhile back , I asked for a color change, and this time after I colored my hair, it wasn't the correct color . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results. We look forward to the opportunity to reformulate a color that will provide the results you’re looking for. |
complete let downplz cancel my subscription. it wasn't easy and the results are horrible. my roots are so dark now it looks like I need to color my hair AGAIN! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzi - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
ColorThe color is great. Even though I followed the directions exactly, it does not last for color on my grey hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarcy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Did not cover grayThe color was not bad but it did not cover gray well at all. When it did cover, I feel it was too light and faded after 1 week - not even washing daily. My dark hair had too much red tint in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ColorIt is turned out to red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmie - We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced redness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |