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Custom Color Set
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66,655 Verified Client Reviews |
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MistakeI tried changing to a little lighter and it was to light for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhoda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I would like to cancel all orders.The color that was sent to me is medium brown and that color is to dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRochadie - We’re sorry to hear that your results did not turn out as you expected. We have cancelled your service, as you requested. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not exactly rightWas not extremely happy with the color. I had asked before to make it more ash, bUT this time it was again not dark enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Too RedIt was much too Red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Look better at picture givenIf you were in doubt as to the color the custumer wants please refer back to pictures or contact us. Not pleased. Not enough to cover all hair and its a drastic change and my hair feels horribly dry now. Not shiny. Very dull. Not salon quality to me. But did like the design of package and concept. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
LOVE ITI use a little mousse and then the root spray. It gives me lift and movement - what every woman over 60 needs! 0 of 0 people found this review helpful. Did you? |
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Super happy!Super satisfied with my color! Can't wait to be a long time customer! 0 of 0 people found this review helpful. Did you? |
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Better than store bought!I have now colored my hair 3 times with eSalon product. Loving it. Appreciate the communication with the stylists about changes I may want. Great quality product! After coloring with store bought product, my head would be itchy for a week. With Esalon, none of that! 0 of 0 people found this review helpful. Did you? |
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Lovely.Really love it... was bit wary using/ordering at first but nothing to worry about. Lovely colour and got loads of comments. 0 of 0 people found this review helpful. Did you? |
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Great product!Esalon is a great idea, great product, very easy to order and use! 0 of 0 people found this review helpful. Did you? |