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Custom Color Set
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66,655 Verified Client Reviews |
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i do not recommenddo not recommend this product waited 10 days for this product read all the instructions and did as exactly how it said and it didn't even go a shade lighter at all and the product thinned my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Last timeColor does not last long. Gray is back in four weeks. For 20.00 you would think you should get 6 weeks. I use color safe products, and still have to do every 3 to 4 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaith - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
RIch Color, Great Coverage!The color match was perfect. The instructions said the process would take 30 minutes. It did. And, in 30 minutes, I had better coverage than I've had with anything over-the-counter that took 45 or 50 minutes. Great product! 0 of 0 people found this review helpful. Did you? |
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PerfectMy natural color has, all my life, been a happy source of compliments. As I've aged and the color has faded (it's a reddish color, which doesn't go to a pretty grey-silver, but just to a kind of duller red), I have missed that. Coloring my hair at home with any of the many available major brand, or (without exception) spending the money to have my hair colored in a salon have never, ever replicated my original color. eSalon nailed the perfect color immediately. Believe it or not, I'm back -- ancient as I am -- to my natural color ... and am even back to receiving compliments on it! I could not be happier with eSalon! 0 of 0 people found this review helpful. Did you? |
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Great job!I like the color. Hair felt "goopy" for a couple of washes...that never happened before 😕 0 of 0 people found this review helpful. Did you? |
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Not impressedMy gray started showing after my 1st wash which was a week later. Will move on to try another brand thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Good but not the price!I liked how everything was all packaged professionally. Covered the gray. Not liking that it costs double then what I pay in the stores. Not that much difference. Color is very dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Difficult to reach the toneI was happy with the color quality but it hasn't been easy to change the standard color and request a tone adjustment. It seems to work best with standard colors which sort of defeats the purpose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenata - Thank you for your feedback. We apologize for the disappointing experience you had with your Made For You Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Perfect for travel!Also used it for hospital stay.... great size! 0 of 0 people found this review helpful. Did you? |
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PerfectMy hair looks like it did 5 years ago with no one knowing w what I did! Thank you! 0 of 0 people found this review helpful. Did you? |