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Custom Color Set
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66,713 Verified Client Reviews |
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Hair colorI loved the color. It did fade a bit sooner than I had hoped. 0 of 0 people found this review helpful. Did you? |
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Custom Hair ColorThe color was perfect the first few days. I waited 48 hours to wash my hair. After I washed it, I ended up with the red/gold crown and very light blonde lengths I was trying to get rid of with the medium blonde color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
hair colorI am happy with the root color but the gray coverage does not seem to last very long (a few weeks). The ends of my hair are still pretty light and does not hold the color. (these are from too many old highlights from last year). 0 of 0 people found this review helpful. Did you? |
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nice color and easy to useFirst time was bit difficult and i took too long to apply the color so it came out really dark but the second time, I apply color pretty quickly And my hair color came out great !!! 0 of 0 people found this review helpful. Did you? |
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This is Perfect ColorI love the product, but I find that I have some very hard to cover grays and may need to enhance the product a bit to make it work best for my hair type. Otherwise, I recommend for anyone who colors their hair. 0 of 0 people found this review helpful. Did you? |
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Too orangeHair color the second time I used it turned my hair orange-red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too much goldThis was a top quality product. My hair feels great and it was professional quality color--great for grays and matching new roots!! I would give it 5 stars for the right color. However, it was listed as "cool beige" and I assumed there would not as much red tint in it. I did see the pre-mix said "gold" as an ingredient, but I assumed because it was a teeny-tiny amount compared to the ash and blonde, and since this was a professional service listing the color as "cool", that it would still turn out as a cool blonde and not bronzy. The color gave me a very bronze tint in my hair like box dyes too. I used Dawn last night to scrub the bronze out, and now its a cool beige blonde, but I will go to Sally's in the future to get the blue base cooler blondes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
nice color but kinda darker than expectedhair was really hard had to wash again after dried have to see how it turns out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga - We're truly sorry that our hair color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you with this. We hope to continue helping you find hair perfection! |
Never placed a second orderI did not order more color from salon but you sent it anyway and billed me as a repeat customer. 0 of 0 people found this review helpful. Did you? |
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First applicationLoved the color! Now if eSalon can come up with a highlighting kit! I will still go to my salon for highlights. 0 of 0 people found this review helpful. Did you? |