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Custom Color Set
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66,655 Verified Client Reviews |
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The color covered my gray hair perfectThe color lasted way longer then store brought hair dye 0 of 0 people found this review helpful. Did you? |
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shampoo/conditionerHI, I know the packets you send for shampoo/conditioner are samples, but when washing the haircolor out of my hair there just isn't enough to make suds to really get all the hair color out. Along with the conditioner, there isn't enough to leave my hair conditioned and smooth. thank you 0 of 0 people found this review helpful. Did you? |
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Have to leave on for a bit longer to cover graysHad to leave in a bit longer, but covers nicely! 0 of 0 people found this review helpful. Did you? |
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PerfectThe color combination was perfect. I had asked that a new shipment be sent in September due to me completely shattering my right elbow on May 14th and I am right-handed so it was going to be difficult to apply the color without the use of my right arm. I have not received any further kits since this shipment in June and it now November! I am still having issues with my right arm. I have three pins set in the elbow holding everything together and it still hurts a lot but I want my hair color kit sent to me, please - thank you. 0 of 0 people found this review helpful. Did you? |
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Wrong color; fried hair; uncomfortable when applyingI am not happy with the product as it burns my head while coloring, and the color was much too dark, and my hair has not been the same texture since. I feel that this product has "fried" my hair. 1 of 1 people found this review helpful. Did you? |
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Doesn't cover greyVery disappointed, did not cover grey well. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Something was not right from the start.When I shampooed out the product the rinse water had a massive amount of scummy frothy soap/dye? I was happy with the color and texture at the beginning, but by the time the first auto-reorder came up I now have dry brittle hair that has been falling out continuously. Luckily I have thick wavy hair to begin with, but not even my argon oil treatments and complete avoidance of heat styling tools, elastics, pins, etc has stopped the daily hair loss. I'm hoping whatever happened isn't at the follicle level and i'll see new growth. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Your experience is paramount to us, and we are truly sorry to hear your results felt dry. We see that you proceeded to shampoo the color after your timing, and need to bring your attention to a crucial step in your Personalized Instructions that advises you to massage any unused mixture into your hair until it feels creamy, and wait to shampoo your hair until you have *completely* rinsed out the creaminess. We'd be happy to assist you further with this matter and will be reaching out to you shortly. |
Do not likeColor turned my hair red! Looks awful on me 1 of 1 people found this review helpful. Did you? |
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did not likedid not hide gray this time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Didn't color all my hair.The shipment didn't color all my hair. Not just hair line. Places I know were completely covered. When I contacted the company I was told to tell them what happened so they can do better next shipment. I will not receive another shipment because that was not right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We apologize that your first order did not provide the coverage you were looking for. We would love to send you a complimentary reformulated color designed to better suit your needs. Your account has been credited for one complimentary hair color order. We have reached out to you via email with directions on how to redeem this credit. We apologize again that the color did not meet your expectations and for any misunderstanding regarding your complimentary reformulation. |