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Custom Color Set
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66,689 Verified Client Reviews |
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haircolori am not satisfied the way the color does not cover grays, I would like to cancel my subscription from here on out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So, we have credited your account for one complimentary hair color order. We have turned off your Hair Color Plan and have reached out to you with directions on how to redeem your Free Order Credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyNot happy. I have canceled my auto delivery and would like a full refund The product damage my hair and I had a lot of it fall out Very upset because this is never happened to me before when coloring 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- Thank you for sharing your feedback with us. We sincerely apologize that you experienced more hair loss than normal and that your hair felt damaged after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
The color was great but changed the texture of my hairAlthough the color is great, I have tried the product twice. The product changed the texture of my hair making it harder to style. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- Thank you for sharing your feedback with us. We apologize that your hair color was not completely satisfactory. We have gone ahead and reached out to you in accordance with our Satisfaction Guarantee to see how we can best assist you. Again, we are sorry to hear that your hair color experience was not completely satisfactory. |
Happy ladyThank you for your fantastic product I love the color & my hair shines. 0 of 0 people found this review helpful. Did you? |
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Just what I asked forI changed to a darker richer color for winter and it was mixed exactly as I described. Looks great! 0 of 0 people found this review helpful. Did you? |
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Amazing colorLove, love it. My styles to even loved the color. 0 of 0 people found this review helpful. Did you? |
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love itperfect color match 0 of 0 people found this review helpful. Did you? |
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Great colouringI am very pleased with the way my hair looks and feels after using this colouring. The regular delivery is also very convenient. Thanks a lot! 0 of 0 people found this review helpful. Did you? |
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Love!!Love this product. Affordable and easy. Color turned out great. 0 of 0 people found this review helpful. Did you? |
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Love It, Love It, Love It!I've been coloring my hair at home (to cover grey) for more than 15 years. I've never had professional coloring and thought I was satisfied with the product I used. I decided to try eSalon coloring because I found the color was becoming a bit harsh and dark and my roots seemed to show within a few weeks. I found eSalon system and color quality to be excellent. My hair is soft and shiny, the color remains true until I next color my roots. I also like the flexible, customer-oriented service quality and have found I can alter my delivery date as needed without hassle. I highly recommend eSalon custom color! 0 of 0 people found this review helpful. Did you? |