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Custom Color Set
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66,713 Verified Client Reviews |
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Dissatisfied Customer!Once again" very disappointed of this hair product less than a week I applied my hair color and my grays started to show very unhappy I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Covering gray hairColor didn't cover the gray hair for more than two weeks. After that I saw white hair at my temples. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLea - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Aweful!I was so excited to get this color but the first time I tried it my hair turned GREEN!! Only on the ends but I hated it. I ended up using oops to take it out. Then I thought I would give it another try and this time my hair turned ORANGE. I wanted it blonde and it is an ugly orange color. Don't try it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We apologize that your results came out differently than expected. We see that you have already contacted us about this matter and we have refunded you for the cost of your color, per our Satisfaction Guarantee. Your results are important to us and again, we apologize. |
Pretty satisfiedI wish it made my hair feel a little healthier. The first order with the gloss and everything was the best and then the price was to high to continue receiving the same products as the first order. Also it didn't seem to come out the same color as the first time. Other than that I'm happy. 0 of 0 people found this review helpful. Did you? |
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Not colour I expectedI was really keen to try this new colour but very disappointed, it was meant to be a red mahogany colour, it's more burgundy. I did exactly what the instructions said, been left with lighter bits where grey comes in don't think it's any better than the regular home colour I normally buy at less cost. Will be cancelling future orders, and not keen on idea you have to take a subscription just to try it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley- Thank you for sharing your candid feedback with us.We apologize that your hair color was not exactly what you were looking for. We want to make sure that we understand all of your hair color needs and get your color just right. We have gone ahead and reached out to you regarding your hair color order in regards to our Satisfaction Guarantee. Again, we are sorry to hear that you were unsatisfied with your color results. |
Amazing colorAt first I was optimistic as to whether or not this would work. However, from the delivery, packaging, and the actual color, I was amazed at how it accurately matched the color I had and how beautifully it covered my gray. One of the best services I have used from online hair tutorials. 0 of 0 people found this review helpful. Did you? |
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Really good productI would have given this a 4.5 if it were possible. I find the color to be fabulous. I like the way your hair feels after coloring and the color stays true throughout the month. The 1/2 star deduction is that I don't think it lasts quite as long as having your hair professionally colored but it also doesn't cost anywhere near as much. I overall love the product and will continue to use it. 0 of 0 people found this review helpful. Did you? |
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Love it!I've used many different hair color brands and this by far is the best. It leaves my hair very shiny and lustrous and feeling very silky soft. I've gotten so many compliments. The color is very rich and I've noticed that the color stays longer. With other hair colors i notice my grays within a week but not with this color. Very happy !!! 0 of 0 people found this review helpful. Did you? |
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Best hair colorI love how rich the color is, and how long it stays looking fresh. 0 of 0 people found this review helpful. Did you? |
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Love the colorThe color match was great and the product did not damage my hair the way others have. 0 of 0 people found this review helpful. Did you? |