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Custom Color Set
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66,637 Verified Client Reviews |
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review hair colorI just colored my hair 2 weeks ago and m gray is already coming through. also the color is very dark. I asked the 2nd time you all sent to lighten it up and it was not, I am looking to go back to purchasing color via a store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
That's not what I wished for !Nothing special, didn't stay any longer than any store buy color. Not color as I wished for ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
No good for relaxed hairWhen I bought this product I explained that I relaxed my hair. I even wait till Monday to ask if it was OK to use it with all the peroxide that was included in the box. My hair is long and since I use the color, my hair started to break and tangle. I don't want to use this color anymore, please don't ship it anymore. Thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry to hear that your results did not turn out as you expected. It is okay to use hair color after a relaxer, as long as a minimum of 3 weeks has passed. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
haircolori am not satisfied the way the color does not cover grays, I would like to cancel my subscription from here on out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So, we have credited your account for one complimentary hair color order. We have turned off your Hair Color Plan and have reached out to you with directions on how to redeem your Free Order Credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyNot happy. I have canceled my auto delivery and would like a full refund The product damage my hair and I had a lot of it fall out Very upset because this is never happened to me before when coloring 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- Thank you for sharing your feedback with us. We sincerely apologize that you experienced more hair loss than normal and that your hair felt damaged after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
The color was great but changed the texture of my hairAlthough the color is great, I have tried the product twice. The product changed the texture of my hair making it harder to style. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- Thank you for sharing your feedback with us. We apologize that your hair color was not completely satisfactory. We have gone ahead and reached out to you in accordance with our Satisfaction Guarantee to see how we can best assist you. Again, we are sorry to hear that your hair color experience was not completely satisfactory. |
Happy ladyThank you for your fantastic product I love the color & my hair shines. 0 of 0 people found this review helpful. Did you? |
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Just what I asked forI changed to a darker richer color for winter and it was mixed exactly as I described. Looks great! 0 of 0 people found this review helpful. Did you? |
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Amazing colorLove, love it. My styles to even loved the color. 0 of 0 people found this review helpful. Did you? |
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love itperfect color match 0 of 0 people found this review helpful. Did you? |