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Custom Color Set
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66,637 Verified Client Reviews |
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DisappointedThis color was not better than what I can purchase at the drug store - didn't cover my gray as I hoped 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernice - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Very Disappointed!I've been a customer for quite sometime now. I asked to adjust the formula of my order. I wanted for my hair to look more reddish than what I normally order but it turned out that the red color is not visible at all - not happy and bad hair day :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalouh - We’re sorry to hear that you were unhappy with the results of your most recent custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
still getting red and gray coverage isn't greatgray coverage isn't great. I also "pull" red and this hasn't corrected that at all. I had professional photos done for my job the week after using this and the photo is very red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for sharing your feedback with us. We apologize that your hair color did not provide the coverage as expected and turned out too red. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to get the color just right. Your Colorist has received your feedback and we have adjusted your formulation to help achieve your desired results. Again, we are sorry that you were not completely satisfied with your color. |
BrassyThis is the second color and it's still too brassy. I wanted dark blonde and ended up with orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelle- Thank you for sharing your feedback with us. We apologize that your color turned out too brassy. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to best under stand your hair color needs. Again, we are sorry that your color did not provide your expected results. |
ShampooLove this shampoo. Makes my hair very soft and healthy looking 0 of 0 people found this review helpful. Did you? |
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Best colour matchIntroduced to eSalon through a friend and what a god send you are. Everything so easy to use from your website to the actual product itself. Admittedly my hair is growing at a fairly rapid rate and getting quite long now so my very kind bestie applies the colour for me. Instructions are very easy to follow so it's not rocket science. Thank you eSalon. xXx P.S. My only concern would be in the future, would there be enough product to do a full head of hair? 0 of 0 people found this review helpful. Did you? |
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Amazing color!!I loved my color from the first bottle! My hair has been so shiny and soft. Found my new way of coloring my hair! Bye bye high price salon. 0 of 0 people found this review helpful. Did you? |
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Best hair colour for grey hairIt was great to have a colour made for me it makes it very personal and received it quiet quickly The colour was easy to apply and the instructions were easy to follow and the colour was so even over the grey part you would not know I had ever been grey. 0 of 0 people found this review helpful. Did you? |
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eSalon reviewWonderful setup for African-Americans living in bush Alaska! 0 of 0 people found this review helpful. Did you? |
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Natural looking color!Best my hair has looked in years. So natural looking and no one believes I do it myself. 0 of 0 people found this review helpful. Did you? |