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Custom Color Set
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66,637 Verified Client Reviews |
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Nice Product/ fab colour matchThe colour match was great, but the grey coverage is not good, covered for 2-3 weeks, then grey showing again, this is way to quick. so no its not a product to keep using as I don't like colouring my hair that often. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeressa- Thank you for sharing your feedback with us. We apologize that your hair color did not provide the coverage you were expecting. We see that we have already reached out to you regarding our Satisfaction Guarantee and issued a refund for your last order. You can always contact us if you have any further questions regarding your color. We are always here to help. Again, we are sorry that your color did not come out as expected. |
So close yet so farOrder arrived a week earlier than expected, which was great! Packaging was brilliant, had all that was necessary and was easy to use. Issues: it did not cover my pink strands. I picked the bleached highlights option and specifically added the information to the colourist, but my auburn colour has these pink strands still in it. This is a shame because I actually like the colour on the rest of the hair and in terms of damage it is quite reasonable, but I will probably have to apply something else to reach a more uniform colour... What a shame. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you weren't completely satisfied with your experience. |
ColorQuality of product was good. But, was not satisfied with first color received, will retry another color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We’re sorry that you were not completely satisfied with your first. We have reviewed your account and see that, per our Satisfaction Guarantee, we processed a complimentary reformulation to better reach your hair color goals in October. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Colouring kitThe colour was far too dark, not at all as expected or promised from the website. It also left my hair harder to handle than other colour kits I have used at half the price. I would not recommend and will not be using again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClare - We’re sorry that your color formulation came out darker than you were expecting, and left your hair hard to handle. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
So much better than store products.Easy to use. If you want a change to have hair to a truer color for you, it is so easy to do. 0 of 0 people found this review helpful. Did you? |
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First order colourIve just used my first colour and i am so pleased with the result, my sister put the colour on for me as i have a broken wrist and she found the process really easy, was great to recieve a free gift of some colour gloss too. there is plenty of root colour to do a couple of applications if you use the bowl, i asked the colourist for a softer red to the box colour i had been using and she got it so right, my hairis now the colour i want it to be, it looks fab! thank you 0 of 0 people found this review helpful. Did you? |
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Pleasantly surprised!I loved receiving my personalized eSalon package . I found I had everything I needed n it was easy to follow . My hair color was exactly what I wanted so thank you eSalon I will be recommending you. I especially loved the stain remover it was awesome not to worry about the stains . They came right off with the stain remover. I only wished more than one package was sent !!! But loved it all same , the entire experience ! 0 of 0 people found this review helpful. Did you? |
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GreatThe coloring was complete coverage and vibrante. 0 of 0 people found this review helpful. Did you? |
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CarolineLove this hair is beautiful, soft and shiny, would definitely recommend this product. 0 of 0 people found this review helpful. Did you? |
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Best hair color I have ever usedI love the color after I was done it looked like I had highlights in my hair. 0 of 0 people found this review helpful. Did you? |