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Custom Color Set
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66,637 Verified Client Reviews |
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Disappointed:-(I am not pleased with my hair and now I never want to dye my own hair again. My color was way too dark and was the same color all over even though I was supposed to do my roots a different color than my ends. There are no clips included and two pairs of gloves are included although the directions instructed me to change my gloves three times! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We apologize that you were disappointed with the results of your application. We would be happy to assist you with this and clarify the contents of your order and instructions, so we will be reaching out to you shortly. |
Wrong colorThe dye burned my scalp and they were supposed to send me auburn and it came out burgundy. Very disappointed and cancelled any further orders! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Great color/Don't LastI purchased this product in September 2016. I used it October 4th. While the color was fantastic and perfect due to my colorist and not my choice, it did not last as long as I thought it would. I chose the color for my hair but because of the pictures I sent in, "My" colorist saw that the colors I chose were too dark. She not only corrected the color but sent it out as well. She was ready to send out the darker color, if needed. My only problem was that the color didn't last long enough. I'm scheduled to receive more coloring December 9, 2016 but my scalp is already white again. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Fades very fast!!!!Hasn't even been a month and 90% of the color is out of my hair. Even with using shampoo for colored hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great At Home Hair ColorThe instructions were easy to follow. The color turned out great. 0 of 0 people found this review helpful. Did you? |
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Love it as always!Love the color, it's perfect as I've come to expect for eSalon! 0 of 0 people found this review helpful. Did you? |
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Super EasyEverything you need to color your hair is contained in kit and all you have to do is follow the directions which are simple and easy to read. Super fast auto shipping and on-time deliveries put my mind at ease knowing that I don't need to remember to pick up haircolor at the store at some point. 0 of 0 people found this review helpful. Did you? |
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Love my custom color.I love the results of my custom color. My colorist made an adjustment based on my initial comments and the results were just exactly the color I wanted. The application was low odor and my hair looks terrific. Thank you eSalon! 0 of 0 people found this review helpful. Did you? |
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Color CoverageThis is as near to my own color with fantastic results and has excellent gray coverage. 0 of 0 people found this review helpful. Did you? |
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Love it!Love this service! Multi-tonal color that can be tweaked and any moment. And I can do it myself with no training. I always love the results. Its so easy. 0 of 0 people found this review helpful. Did you? |