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Custom Color Set
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66,637 Verified Client Reviews |
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Custom ColorI liked it but was a little dark, and I love the tint touch up. 0 of 0 people found this review helpful. Did you? |
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good but not perfectThe color was great but didn't have the extra purple I was hoping for. 0 of 0 people found this review helpful. Did you? |
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I'm very disappointmentThe results are not what I expected. I did not like the color that you sent me, and when I applied my hair turned out darker than my natural color and the one I usually apply. eSalon chose my color without taking into account my opinion. I really do not recommend eSalon and I do not want to use your product again. 23 of 24 people found this review helpful. Did you? |
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Poor customizing colorI submitted several photos over a 3 month period of the warm blonde coloring I desired. Time after time I received ashy blond kits that left me looking washed out with my light complexion. Very disappointed, I had hoped I would find a coloring system with home delivery. The product was easy to use and the color was long lasting.....unfortunately they could not mix the proper color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You. We're always looking to improve our service and products, and truly value everything our clients say. We see that you we're able to talk to a representative and find a solution to this. |
Not for me....My neighbor and I both tried eSalon at the same time; once we received our order my cousin (professional beautician of 20+ yrs) applied our color for us. The initial color for both looked awesome. Purchased in Sept. my neighbor still looks awesome mine however faded in less than two weeks and my gray came back wayyyyyyyy too early. For me I will not be using the product again, my neighbor loved hers and will continue ordering. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharron - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Did not get good resultsI was hopeful when I saw the two different bottles of color for the roots and ends. But when I opened the bottles the smell was so strong. I followed the directions but now my roots are a pinkish color and it did not color all my gray. The ends are darker than expected. And my hair is now very dry, before coloring with esalon my hair was healthy and shiny. I will be going back to my old standby color. I gave 2 stars because the price is good and the idea is good but for me it did not work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We are sorry to hear you were disappointed with your experience and would be happy to help. We truly value you as a client, and will be reaching out to you shortly to offer assistance. |
Doesn't cover my grayThis formula doesn't cover my gray hairs. It turns some of them a metallic red color and others don't grab the color at all. I left it on even longer than the half hour recommended, but that still didn't work. The color was also a little too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAliza - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Great!!Loved everything about it!! Perfect! 0 of 0 people found this review helpful. Did you? |
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Good stuffThis product makes your hair look natural and not that "home colored" look. Covers your roots longer than any off the counter product. They work with you to achieve your desired color and it last longer. 0 of 0 people found this review helpful. Did you? |
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Dark blondeIt was good I liked the easy way to mix & put on my hair. I would like to have the shade between medium blonde & dark blonde with the red removed. Is this possible? 0 of 0 people found this review helpful. Did you? |