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Custom Color Set
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66,637 Verified Client Reviews |
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Love itI really like my color and being able to do it myself. 0 of 0 people found this review helpful. Did you? |
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1st time customer :)As with any other product I try for the first time, I wasn't sure about the results - I don't know anyone personally who's used it. But I have to say I love how my hair turned out, & that there was more than enough product to take care of the job!! 0 of 0 people found this review helpful. Did you? |
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Natural looking shade that was not available in the storeHair color is very natural looking. It does not fade like those for sale in pharmacy. With the directions given I found it quite easy to do myself. Ordered it delivered every five weeks but I have decided I would like to keep a backup box in case I would like to do it a week or so earlier because of a special occasion or if I need to go away before my delivery date. Otherwise, 5 weeks seems to work out very well. 0 of 0 people found this review helpful. Did you? |
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Slightly too darkWhen you say not to recolor any areas so it won't be darker, well it has been over a year since I overall colored it. I also went a shade lighter but it won't be until I do root color every 6 weeks the rest of the year that it will actually get to the shade that I like. 0 of 0 people found this review helpful. Did you? |
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Best colorI will love that it could be something that can last longer but I think that is the way, our hair grows and the grays come out. Uggggg!!!!! 0 of 0 people found this review helpful. Did you? |
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Greatly disappointed.I originally ordered a lighter shade but customer service emailed me saying they thought it was too light and my hair wouldn't turn out right. So I worked with the gal over the phone and we picked a color closer to my natural dark blond. I very clearly told her my hair has red undertones if the color is warm it will turn brassy and that I needed an ash or cool tone dye. She assured me this color would work. No, no it did not. Now I have a copper toned dark blonde/light brown hair and I absolutely hate it!!! I won't be using eSalon ever again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- Thank you for sharing your feedback with us. We apologize that your hair color turned out differently than expected. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to see how we can best assist you. Again, we are sorry that your hair color did not meet your expectations. |
HATED IT!!!!!I wanted blonde and was left with brown with red. Cost me $200 to get it back to a blonde close to where I started. Now I still look like a fake blonde instead of the natural blonde I used to using Loreal for $8 a month. Never again! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- Thank you for contacting us. We apologize that your hair color came out darker than expected. We have gone ahead and reached out to you per our Satisfaction Guarantee and issued a refund for your last order. Again, we are sorry that your color did not provide the expected results. |
Did not likeI did not like your product. Color washed out too soon. I will not reorder. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ShampooDisappointed with my most recent order. The shampoo was missing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We're sorry to hear your last order was missing a shampoo packet. We'd be happy to send you an extra shampoo packet at no charge in your next order so that you can always have one on hand. Look for our follow-up email for more information. |
it's meI really like how Ii complements my eyes 0 of 0 people found this review helpful. Did you? |