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Custom Color Set
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66,637 Verified Client Reviews |
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Great colorI started with eSalon about 6 months ago and was immediately pleased with the color I got. However, I wanted to try and tweak it a bit to see if I could get it just a little darker. My colorist worked with me until we have what I think is the perfect cor for me. 0 of 0 people found this review helpful. Did you? |
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The worst hair color experience ever.When I finished with my hair I was so upset. I asked for the red to come out' instead my hair is ALL RED. It is also so much darker than what my hair should be. I am going to tell everyone I know to never use this service. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlane - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Cute idea but I don't like itThe color wasn't a good match and I turned off auto shipping and they still sent me a shipment. That's not cool. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We apologize for any confusion regarding our Hair Color Plan. According to our records, you cancelled the service after your second order had already been shipped and we were unable to cancel it at that time. We've contacted you via email with more information about returning your order for a refund. |
Too dark.Ended up too light on top and almost black at the ends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeneen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't lastIt didn't last on my gray. It was coming out within 2 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too redI would still like less red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Very goodVery natural 0 of 0 people found this review helpful. Did you? |
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Custom colorI love the product - I know I will get the same color every-time - I don't have to go to the store and try to remember what color I had the last time. The product is consistent and wears well!!! 0 of 0 people found this review helpful. Did you? |
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Great hair colorEasy to use and much bette than sitting in salon and paying much more. 0 of 0 people found this review helpful. Did you? |
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Amazing color that lastsThis was the best color I have ever used. Looking forward to starting my auto ship 0 of 0 people found this review helpful. Did you? |