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Custom Color Set
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66,615 Verified Client Reviews |
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Cancel account pleaseNot happy with product please cancel account 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKerrie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
NOT FOR ME!!Not really thrilled with this product. Feels very greasy in my hair color isn't what I expected. Will be sending the shipment back. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDoris - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair was falling outPlease cancel my order, must be to strong, my hair was falling out, 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDolores - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing an allergy test 48 hours before each hair color application. Instructions for the allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
A great deal for the right person.The only complaint I have is that even with using their coloring tools (which were awesome!) the color came out darker at the tips than the roots. My hair still felt healthy after using their color and it was pretty accurate to the color I requested. It was kind of dark and not quite the right tone, but I'm going to chalk that up to the box dye I'd used on my hair previously, It's a great product for someone with previously undyed (or professionally dyed) hair and a lighter hair color who plans on going darker. I'm personally going back to box dyes, but this could be well worth the money for the right candidate. 0 of 0 people found this review helpful. Did you? |
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I love itI love the entire process. It worked great and I love the color. I also like how the colorist talks with you and gives their opinion on the color so you can get the right look you really want. 0 of 0 people found this review helpful. Did you? |
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My Custom hair colorMy colorist was awesome! She listened to what I wanted and what I was hoping to do, she answered my emails promptly, and gave me clear instructions. I love my hair color! 0 of 0 people found this review helpful. Did you? |
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Best hair colorI am very happy with my hair color, It doesn't take along time to apply and it doesn't dry out my hair. 0 of 0 people found this review helpful. Did you? |
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Adjusted colorI liked the color this time 0 of 0 people found this review helpful. Did you? |
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Great colorColor perfect for me. My grey is coming through in less than 2 weeks. 😢 0 of 0 people found this review helpful. Did you? |
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Terrible colourI informed e-salon that my hair is medium brown and I ordered medium ash brown hair colour. When my product arrived it was light ash brown. I e-mailed them that they had sent me the wrong product and that I didn't want my hair to go lighter as it always goes orange. They asked mt to phone them. The girl that I spoke to, Danielle, said that because the product I had ordered had so much ash in it they'd sent me a light/medium brown. She said that the product couldn't make my hair any lighter because it doesn't contain bleach. She advised that I do a strand test first. I did a strand test first but I couldn't really tell so I decided to use the product. My hair came out lighter and orange just as I'd worried and I had to re-dye it immediately with my usual colour. Very disappointing 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |