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Custom Color Set
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66,591 Verified Client Reviews |
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colored just right!The color covered my new grey, without making a harsh recolor line. You can't even tell where my old color was, and my new color took off. The grey shows just enough, that the outgrowing hair doesn't shine!! 0 of 0 people found this review helpful. Did you? |
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Almost covered the grayI think the color matches pretty well, but the coverage could have been a bit better. I am wondering if using more of the product will help; this is my first time coloring on my own. 1 of 1 people found this review helpful. Did you? |
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concernsI was trying to contact the company with a concern I have but I can't seem to submit any e-mail inquiries...:( 0 of 0 people found this review helpful. Did you? |
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Adjust formulaWhile I was generally happy with the formula, I asked my colorist to adjust it slightly and she seems to have done it perfectly!! I still have some super stubborn grays that want to come back quickly, but they are few and far between with the new instructions. 0 of 0 people found this review helpful. Did you? |
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First time user and I love itI've been seeing the ads for some time, but hesitated in using the product because its an online salon and I don't do permanent color- I have also been doing my own hair for years; and I wanted a more salon professional color without going into a shop and spending a fortune. However, after reading the reviews and wanting to do something different and have expert advice at the same time, I decided to give eSalon a try. After getting all my info and a picture of my hair, eSalon added a second complimentary color for my ends to help begin the process of lightening and giving more richness to my current color - dark dark dark brown - almost black - as a result off all the root coloring I've been doing myself. I love the choice made for me along with the color for my roots! It's perfect, I can see the difference. eSalon was very helpful and responded to my questions right away. The only issue I had is my hair is very long, I could have used a second pair of hands to do the ends at the back. Next time I will enlist the help of someone. The instructions were very easy to follow and I had more than enough product for my hair length. I will use again. 0 of 0 people found this review helpful. Did you? |
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Hair colorA little too red for my liking. Next time tweak the color a little. 0 of 0 people found this review helpful. Did you? |
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Hair colorGreat product. I hate to cancel, but as of Nov. 28, 2016 I will no longer be receiving this product. Found someone to do it for me. So ya'll enjoy. No more shipments for me. 0 of 0 people found this review helpful. Did you? |
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Cancel account pleaseNot happy with product please cancel account 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKerrie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
NOT FOR ME!!Not really thrilled with this product. Feels very greasy in my hair color isn't what I expected. Will be sending the shipment back. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDoris - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair was falling outPlease cancel my order, must be to strong, my hair was falling out, 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDolores - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing an allergy test 48 hours before each hair color application. Instructions for the allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |