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Custom Color Set
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66,591 Verified Client Reviews |
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First-time Using eSalon -- It's OKIt's been years since I've colored my hair. I truly wanted to keep my hair as natural as possible, but grays have started to pop-up and I just couldn't take it anymore. I found eSalon's Custom Hair Color while flipping through an Allure magazine. I love the convenience of ordering online and getting it shipped right to your door. So I hopped on to eSalon and completed my profile. My hair is naturally dark mahogany and thought it would be cool to change my color up a bit. So I went with a custom color with red hues. I received my custom hair color kit fairly quickly in October. I had concerns about the permanent coloring because of the ammonia and contacted my colorist about it to see if I could go with the demi version instead. She assured me that the permanent would be best for the color to hold. A little disappointed, but she knows color better than I do so to kept the kit. I held off from actually using the kit until yesterday November 30. I have never colored my own hair before so it took some getting used to. I did exactly as instructed--only needing to use the first set. The results? I was just OK with it. I really was hoping for a noticeable change with more red and being that I chose permanent that it would do just that. Of course nothing drastic, but at least a tinge of red to show through, but I got none of that. It did cover my grays, though. I'm going to see how long the color lasts because I purchased other eSalon products to maximize the color. For now, I've held off auto-delivery until I use my second color set. If I do decide to start, I'll ask my colorist about having more red in my custom color. 0 of 0 people found this review helpful. Did you? |
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Love itUsually I pay $150 to get my hair done and for $20 my hair looks better! 0 of 0 people found this review helpful. Did you? |
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Color is greatToo bad regular delivery is so SLOW, otherwise happy. 0 of 0 people found this review helpful. Did you? |
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color careGood hair color stuff, wish they had more purple shades. 0 of 0 people found this review helpful. Did you? |
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Nice depth of color but it gets priceyThe first application was beautiful (likely due to the gloss add in product that was free for first time users), the second application was dull and weak, no gloss. The third application was better but not as nice as the first by far so I guess I have to have the gloss. Color and gloss cost $19.99 for the first order but now its $34.00+ I used to buy haircolor (same shade for 17 years) at $8 so this is much more costly but if I can have the look i got on the first application again it will be worth it - crossing my fingers. 0 of 0 people found this review helpful. Did you? |
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The color isn't correctPlease cancel all future orders. Thank you. Susan G 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
colorcolor came out red. not for me! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color fades within two weeksI was really excited about this prospect. However, the dye fades within two weeks, and all my grays are clearly visible again. I need a product with more longevity, especially for this cost. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
DisappointingAlthough I followed the online instructions for what I wanted in hair color and included a photo of my current blonde hair AND followed hair coloring instructions to a "T" - my hair color was darker than it's ever been in my life. I asked for strawberry medium blonde and I now have mousy brown hair with a tinge of red at the roots if you look at it in the right light. I've shampooed it several times and after a week - it has not lightened much. VERY disappointed. I will be returning to my regular at-home coloring regime and will NOT be ordering any more products from eSalon. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Left a thick grit on hairThe color came out very very dark and orange at the root. That wasn't the worst. The color this time left a thick gritty feeling to my hair. I washed it 6 times and can't get it out. I will never use it again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We're sorry to hear you were unhappy with the results of your application. We see that you reached out to us and we issued a refund as you requested, per our Satisfaction Guarantee. Again, we apologize. |