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Custom Color Set
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66,591 Verified Client Reviews |
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Long lasting color!This hair color is long lasting - I can go 10 weeks between coloring, where I had been coloring with bargain brand every 4 weeks because the color had faded so much. 0 of 0 people found this review helpful. Did you? |
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Love it!!!Reorder time 0 of 0 people found this review helpful. Did you? |
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No for me....I did not like the colour, I am blond and this made my hair brown-orange, was not satisfied.... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
I didn't get what I orderedMonths ago I mentioned a light blonde (strawberry) but when I submitted my order in Nov I asked for a bit darker blonde and included a photo. I'm scared to even try this light strawberry for fear my processed hair will turn pink! What do I do? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLindalu - We can certainly understand any hesitation, but rest assured your colorist prepared you a slightly darker color based on your photo and comments. If you'd like to see what the color looks like before deciding whether or to to apply, we recommend performing a Strand Test, the instructions for which are included in your Perfect Match Kit. If you are unhappy with the results of your application or Strand Test, we would be happy to send you a free adjusted color! |
DisappointmentI get better results from Drug Store brands. The formulation received did not cover my gray roots adequately and turned them a weird pinkish-orange color. The formula was also extremely harsh -- my hair felt like straw. It even smelled bad (strong chemical & ammonia odor) for a couple of days even after shampoo and conditioning. I cannot recommend unless you want hair like Donald Trump! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Mix_up in hair colorI ordered medium brown. I received my first order, callie, for medium brown. I received an order from Danielle inmediately after, same month, for dark blond. I have just received another order for dark blond. My pigmentation does not go well with blond, that is why I asked for medium brown and that I didnt want blond. Please correct this problem because i have paid for this item and can not use it. I need to know if I should return it or if you will send me a box for it. Please sd me the correct color and do not charge me for it nor shipping. I have the medium brown, first order which I intend to use now. Thank you for your continued service. Happy Holidays 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatria - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Custom Hair ColorThe kit was great,easy to use; color was good. The only reason, I give three stars, is the color washed away after 5th hair wash from roots area. So, my roots are grey again after a week of application. If any changes can be done to my formula to keep roots colored longer, I will order product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrancheska - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Works well on color treated hair.It leaves my heart soft and smooth. 0 of 0 people found this review helpful. Did you? |
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Hair colorI really liked the color I received. And it doesn't dry my hair out. 0 of 0 people found this review helpful. Did you? |
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Best thing everI love it 0 of 0 people found this review helpful. Did you? |