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Custom Color Set
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66,689 Verified Client Reviews |
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So pleased!I've been a happy customer since 2012! I've been very pleased with the service and all the products I've used! So convenient to be on auto ship! 0 of 0 people found this review helpful. Did you? |
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Love eSalon!I have used eSalon for years and have received easily 100 compliments on the color formulated just for me. Never, ever disappointed in anything I have ever purchased! 0 of 0 people found this review helpful. Did you? |
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Just rightAfter trying out a few different colors, my most recent color is just what I was wanting. it fully covered my grey hair and roots and balanced out the unwanted warm tones. I'm very pleased and will continue to order this color. 0 of 0 people found this review helpful. Did you? |
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Kardashian Brown ;)I love it! Covers my grey and makes me look 8 yrs younger! Love the system and reminders! 0 of 0 people found this review helpful. Did you? |
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The best everI'd always had problems with covering my gray roots with box color. It would leave those areas looking lighter and unflattering. E-salon has it covered and it looks like I had it done professionally. 0 of 0 people found this review helpful. Did you? |
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Great Color!I love this hair color and it covered my gray, weeks later my gray is still covered 0 of 0 people found this review helpful. Did you? |
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Not in loveMy hair felt very brittle after and seems to be falling out more. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry to hear that your hair color made your hair feel brittle. Per our Satisfaction Guarantee, we would love to send you a complimentary Deeply Invested Nourishing Hair Mask that will provide long lasting moisture. We have reached out to you with more details. |
Not HappyI was not happy with my last color and the 100% guarantee is that they will tell you that they sent the correct color according to what they think was right. I replied back and felt that they told me I was wrong. OK, maybe I did not describe the color I wanted correctly, but why do I provide you with a phone #. If there was a question about the color a phone call from my "personal" colorist would have been nice. You are no longer the only online color people!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulations per your requests. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Still cryingWorst hair coloring experience I have ever had. Not at all satisfied. I'm so depressed. They never refunded no money. Never offered a toner. They are good listeners. But not good to help you once your hair is destroyed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Bad custom colorI chose a medium brown and submitted two pictures in two different lights and a profile. The custom color they told me would be more flattering was a light brown. I took their professional advise, I used and processed for the full time - very meticulous about my hair coloring process. The color they advised was not right for me. I have a stripe at my hairline for the holidays. Not happy. Going back to Madison Reed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |