|
Custom Color Set
|
66,591 Verified Client Reviews |
|
Sort by: |
|
Still cryingWorst hair coloring experience I have ever had. Not at all satisfied. I'm so depressed. They never refunded no money. Never offered a toner. They are good listeners. But not good to help you once your hair is destroyed. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Bad custom colorI chose a medium brown and submitted two pictures in two different lights and a profile. The custom color they told me would be more flattering was a light brown. I took their professional advise, I used and processed for the full time - very meticulous about my hair coloring process. The color they advised was not right for me. I have a stripe at my hairline for the holidays. Not happy. Going back to Madison Reed. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Ok hair colorThe hair color doesn't stay on very long and the gray hair doesn't take it well. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDemi - We’re sorry to hear that your hair color did not stick to your grays well. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't Really Color my Hair?So I thought this was going to be like a violet color and it just darkened my hair a bit. Really disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmelia, - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
ConcernedThis was the first hair color that made my naturally curly hair super frizzy & unmaneable. Maybe, you can explain to me why this happened.? Also, my hair is starting to become brassy again. Let me know what your thoughts are on why this is happening? Thank you ~ Sheila 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSheila - We apologize that your hair color turned out frizzy and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary Shining Armor, which will help provide your desired results. We would also love to reformulate your hair color and reduce any brassiness. We have reached out to you via email regarding your next color formulation. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Wrong base hair colorUnfortunately, you are still using a blonde base for the color. I would prefer a brunette base - maybe start with a light brunette just to see but the blonde is still showing up too light for my taste and the color doesn't seem to have enough oomph to it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLeanne - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
thanksLove the color, quality of product & the ease of communication with staff. 0 of 0 people found this review helpful. Did you? |
|
Best hair colorLove this stuff!! 0 of 0 people found this review helpful. Did you? |
|
Multilevel colorYesterday I was celebrating my 60th birthday on a boat. My girlfriends started commenting on my hair color, i.e. Do I color my hair, so natural, etc. They all color their hair and I recommended eSalon. I think you will see a new customer from the self colorers. 0 of 0 people found this review helpful. Did you? |
|
Just what I asked for!!Perfect color and great suggestions! 0 of 0 people found this review helpful. Did you? |