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Custom Color Set
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66,655 Verified Client Reviews |
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Pretty color...butI love the color my hair turned out, however, the actual dye was almost impossible to get completely out of my hair. I thought I just wasn't thorough enough the first time, so I reluctantly tried the dye again the next month, and same issue. I wanted to love this, but I won't use it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Spotty coverage for gray hair?I've been coloring my gray hair myself for more than 20 years. This was my third hair color shipment from eSalon. I was very pleased with my first two shipments. However, this last one did not last on my gray hair. I did complain to customer service, only to be told to start at my grayest areas first and that my next shipment's color time would be longer. Funny, how I didn't need to do anything different with my first two hair color treatments. No apologies offered. Of course, it must be MY fault, and not the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too dark for meI like the idea and the products in general but I couldn't get the lighter blonde I wanted to blend my roots and soften my highlights. I ended up with a medium dark blonde for my roots which they recommended. Now I have 2 different colors of hair top and bottom and need the salon to fix it anyway. Costing me way more than I can afford. Sad cause I wanted to love it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Cover GrayThis batch did not cover gray well - seemed different from orders before. I am not happy with the coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
It's not Red!It's just not coming out red/copper like I'm asking for. Still looks brown. Is there something I need to do/add to my hair to make it take the red colors? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebby- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
not right colorIt wasn't the color that I asked, I wanted brown and now is black, I like that my hair is healthy but not the right color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVioleta - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Lots of compliments. Loved my hair.At first I was a little apprehensive because my colorists said I could not go lighter than my natural color, which is medium brown. For the summer I like my hair a little lighter (light brown/dark blonde mix). But I went ahead with the color anyway, mostly my roots as suggested, and I absolutely loved it! I have had so many compliments on the color. My hair was so soft and shiny too!! I am going to order the shampoo and conditioner with my next order. Thank you e-salon!! 0 of 0 people found this review helpful. Did you? |
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The color is rich. I have gotten a lot of complimentsThe color blend made for me is fantastic. Although a medium to dark brown, I see many different hues. Leaves my hair soft. Odor is minimum. 0 of 0 people found this review helpful. Did you? |
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AmazingLove love love the color! So easy to use! 0 of 0 people found this review helpful. Did you? |
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Great coverage!Loved the color. 0 of 0 people found this review helpful. Did you? |